At a Glance
- Tasks: Lead retail excellence and enhance customer experience across EMEA stores.
- Company: Join Brompton, a dynamic and ambitious bicycle brand.
- Benefits: Enjoy flexible working, competitive salary, and discounts on bikes.
- Other info: Access to personal development resources and a fun workplace culture.
- Why this job: Make a real impact in a premium retail environment while growing your career.
- Qualifications: Senior retail leadership experience and strong partner management skills.
The predicted salary is between 63000 - 77000 £ per year.
ROLE PURPOSE
Lead retail excellence and sell-out across Brompton's most mature market, including 3 flagship Junction stores and multiple Store Partners.
This role owns the customer experience and commercial standard on the ground in EMEA, deploying Brompton's frameworks to ensure consistency and improved performance.
This role is also responsible for championing growth of our Partner network in the EMEA region.
ROLE PURPOSE
Lead retail excellence and sell-out across Brompton's most mature market, including 3 flagship Junction stores and multiple Store Partners.
This role owns the customer experience and commercial standard on the ground in EMEA, deploying Brompton's frameworks to ensure consistency and improved performance.
This role is also responsible for championing growth of our Partner network in the EMEA region.
KEY RESPONSIBILITIES
- Deploy the 7-Step Client Journey, VM-in-a-Box, Store IQ, BOP, and clienteling across EMEA Junctions, Franchise Stores and selected Partners.
- Responsible for EMEA Junction stores hitting key commercial and operational KPIS.
- Enforce the Partner Programme standard across the region.
- Lead retail delivery for any Junction and new Partner opportunities
- Work closely with and support the EMEA Retail Trainer.
- WHAT SUCCESS LOOKS LIKE
- Improving Partner NPS and increase sales conversion and sell-through across EMEA.
- Consistent premium execution from flagship to Store Partners.
- Full BOP certification and VM compliance across the region.
- Smooth, on-brand delivery of any Junction and new Partner opportunities.
- Strong working relationship with Junctions, Franchise Stores and selected Partners.
EXPERIENCE & SKILLS
- Senior multi-site retail leadership in premium or specialty retail.
- Experience across owned, franchise, and wholesale/dealer channels.
- Proven at lifting conversion, clienteling, and sell-through.
- Strong partner and stakeholder management, comfortable in a matrix.
- Willing to travel regularly across EMEA markets.
- Fluent in premium brand and service standards; second language a plus.
Benefits at Brompton
Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other.
The working climate is informal, but we work hard.
Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment.
We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.
- 9 Day Fortnight – This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i. e. 80 hours across 9 days instead of 10 days).
This mean the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off
- Annual Leave – 25 days annual leave, plus all UK bank holidays, prorated
- Competitive Salary – Plus workplace pension scheme and profit share bonus.
- Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too.
- Staff Loan Bike – All employees are eligible to receive a Brompton Bicycle which they can use free of charge for up to 3 months
- Free Breakfast – Unlimited, all-day access to an array of fruit and cereal
- Breakout Areas – Unwind on the mezzanine floor which contains a ping-pong, foosball and pool table and other games like darts and a giant Connect-4!
- Learning and Development - Access to free Linked In Learning and opportunity to devote some of your time at work to personal development.
We value professional development and actively promote internal promotions and opportunities.
- Benefits - Workplace Pension Scheme, Flexible Working, Cycle to Work Scheme and other benefits.
- Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges.
- Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay.
Retail Lead, EMEA in Greenford employer: Brompton Bicycle
Brompton is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the future of urban commuting. With a commitment to employee growth through access to learning resources and a flexible working environment, you will thrive in a dynamic team dedicated to crafting high-quality bicycles. Enjoy unique benefits like a 9-day fortnight, generous discounts on products, and a supportive atmosphere that values diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead, EMEA in Greenford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brompton Bicycle, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brompton Bicycle!
We think you need these skills to ace Retail Lead, EMEA in Greenford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brompton Bicycle, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brompton Bicycle and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brompton Bicycle that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brompton Bicycle
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
