Receptionist in Bromley

Main area Administration Grade Band 2 Contract Permanent Hours Part time - 30 hours per week (Various hours across various sites in the Borough of Bromley (minimum of 22.5 hours per week)) Job ref 848-BHC-292-26

Site Phoenix Centre Children's Resource Centre Town Bromley Salary £30,142 Inc HCAS per annum pro rata Salary period Yearly Closing 15/10/2026 23:59 Interview date 23/10/2026

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Job overview

Receptionist - Band 2

The clinic support team currently have a number of Receptionist vacancies across clinics in Beckenham Beacon, Bromley and Biggin Hill on various days of the week working a minimum of 22.5 hours per week.

The successful candidates will be responsible for managing the reception area at the clinic, welcoming patients and visitors and ensuring that a high standard of customer care is provided at all times. A good understanding of health and safety will also be required, as Receptionists will be expected to support with day-to-day health and safety issues and be trained as a Fire Warden and First Aider.

The role will also involve some administration work entering details onto the patient record system. A good attention to detail is therefore essential.

If you have previous receptionist experience (preferably NHS/health), good organisational skills, a warm and welcoming manner and excellent customer service skills then your application would be welcomed.

Please be aware we may close this vacancy early due to high number of applicants.

Main duties of the job

• Welcoming patients, visitors, contractors, and staff to the building and assisting with queries as appropriate.
• Managing all incoming and outgoing postal and goods/stock deliveries in accordance with organisational protocols.
• Opening up and locking up the clinic/office/centre where applicable and required.
• Ensuring compliance with health & safety within the common areas within the clinic/office/centre; escalating issues and concerns to the Business Coordinator.
• Acting as appointed First Aider and Fire Warden for the site.
• Accessing and inputting information on patient management record system (Emis or alternative) to assist with patient appointments.

Working for our organisation

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults. Being born from NHS Bromley’s community provider unit we have been providing community services to the people of Bromley for many years and we have a wealth of experience.

Social Enterprises are a fairly new and exciting way to deliver healthcare, offering many of the traditional advantages of the NHS with the freedom for innovation by being able to reinvest any surpluses we make into the community.

Salary is dependant on NHS experience and current banding/pay point, applicants from outside the NHS will receive the start point of the salary scale in line with NHS terms & conditions.

Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits.

Detailed job description and main responsibilities

To manage the reception area, including but not limited to:

• Welcoming patients, visitors, contractors, and staff to the building and assisting with queries as appropriate.
• Dealing with telephone enquiries and where required take messages, often of a sensitive and confidential nature. Follow guidance and taking appropriate action as required.
• Ensuring the reception area and immediate vicinity is a tidy and safe
  environment.
• Managing all incoming and outgoing postal and goods/stock deliveries in accordance with organisational protocols.
• Assisting with enquiries for clinical and meeting room bookings.
• Helping maintain the smooth running of the local Parking Policy and car park, where applicable.
• Opening up and locking up the clinic/office/centre where applicable and required.

Undertake admin work to support the smooth running of the clinic/office/centre, including but not limited to:

• Accessing and inputting information on patient management record system (Emis or alternative) to assist with patient appointments.
• Acting as the point of contact for cascading information, as required, to staff based within the clinic/office/centre.
• Assisting with general clerical duties to support the clinical services based at the location or as per the Care Coordination Centre (CCC) guidelines, including photocopying, collation of information or promotional materials, scanning and uploading documents and creation of referrals.

Undertake facilities work to support the smooth running of the clinic/office/centre, including but not limited to:

• Being the named point of contact for the Estates Team (in the absence of the Business Co-Ordinator), when work is being carried out on site and ensuring all staff based at the clinic/office/centre are aware, when necessary, of works that are being carried out.
• Reporting faults relating to security, health and safety and environment at the site as per procedures and requesting routine handyman repairs as required.
• Advising the Business Co-ordinator of any ongoing issues arising with on- site contracts, any persistent faults or any unexpected delays in routine repairs or requests for maintenance.

Person specification

Qualifications

• Educated to GCSE Level or equivalent

Experience

• Previous receptionist experience
• Previous experience of dealing with confidential information
• Experience of working in a busy environment
• Recent NHS or private healthcare experience

Specific Skills

• Good communication skills, with experience of dealing tactfully with people at all levels.
• Good organisational skills with the ability to prioritise tasks.
• Ability to work independently.
• Awareness of Health & Safety legislation in the workplace.

Personal Qualities

• Works effectively and flexibly as part of a team to meet the needs of the services
• Flexible and adaptable to change
• Demonstrates understanding of BHC values

Information Technology

• Proficient knowledge of MS Office
• Knowledge of call handling software
• Knowledge of patient databases such as Choose and Book and EMIS.

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel .

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a three-month probationary period.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
• Bromley Healthcare reserve the right to close adverts earlier than first published.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

#J-18808-Ljbffr