Improvement Programme Manager in Orpington

Main area Transformation Grade NHS AfC: Band 7 Contract Fixed term: 18 months (Contract ends 31st March 2028) Hours Full time - 37.5 hours per week Job ref 848-BHC-252-26

Site Orpington Central Court Town Orpington Salary £53,751 - £60,651 inclusive of HCAS Salary period Yearly Closing 14/09/2026 23:59 Interview date 23/09/2026

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Job overview

18 month fixed term contract

Band 7 - £53,751 - £60,651 inclusive of HCAS

Are you passionate about driving meaningful change in healthcare?

We’re looking for a dynamicImprovement Programme Manager to join our Transformation Directorate and lead ambitious programmes that improve patient outcomes and deliver real value. In this pivotal role, you’ll shape and deliver complex projects that support our organisational priorities, working closely with clinical teams, corporate services, and system partners. If you thrive on collaboration, innovation, and making a tangible impact, this is your opportunity to help transform the way we deliver care.

Interviews expected to be held on 23rd/24th September but date could change

Main duties of the job

You will oversee the planning, delivery, and evaluation of improvement programmes, ensuring robust governance and alignment with organisational priorities. Key responsibilities include developing business cases, managing risks, tracking benefits realisation, and reporting progress to senior stakeholders. The role involves engaging with internal and external partners, influencing decision-making, and leading programme assurance reviews. You will also provide expert advice on programme management, coach project leads, and contribute to a culture of continuous improvement across the organisation.

Working for our organisation

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

Compensation is contingent upon NHS experience and current banding/pay point.

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

Detailed job description and main responsibilities

JOB SUMMARY

Thepostholderwill workaspartof theTransformationDivision reportingtothe Head of Strategic Transformation. The post holder will support the Head of Strategic Transformationinco-ordinatingtheorganisationalwidetransformationprogramme. Responsible for leading and delivering complex programmes aligned to organisational priorities. The role involves managing multiple complex projects within a transformation portfolio, ensuring delivery of benefits, quality improvements, and financial efficiencies. The post holder will work collaboratively across Integrated Care System (ICS) partners, clinical teams, and corporate services to implement sustainable change using recognised programme management methodologies. The post holder will work with a high degree of autonomy within the Transformation governance framework. Leads designated programmes, taking decisions on prioritisation, resource deployment and risk mitigation; escalates material risks/variances to the Head of Strategic Transformation.

MAINDUTIESAND RESPONSIBILITES

Communicationand Relationships

To build strong relationships with the other areas of the transformation division: information and quality improvement to ensure a consistent approach to change management

To oversee the programme management of individual transformation programmes as delegated by the Head of Strategic Transformation

Engage and build strong relationships with relevant key internal partners in order to deliver on transformation programmes, including relevant project leads, clinical experts and services / patients / carers and service user

Communicate, engage and build relationships with key strategic partners in order to support the delivery of transformation programmes.

Engageandmanagerelationshipswithstakeholderstoachieveacommonpurposeand realise mutual benefits in the scope of delegated transformation responsibility.

Communicate complex, sensitive and contentious information to wide range of audiences, including in public and local consultations where there may be hostile/antagonistic audiences.

Use highly developed influential and persuasion skills when proposing major service changes to audiences where there are significant barriers to acceptance.

Communicatecomplexinformationtoawidevarietyof audiences

Presents and explains results clearly and accurately using numerical, graphical and written formats as needed.

Programmeassuranceand monitoring

To project manage delegated projects and programmes of work agreed by the Head of Strategic Transformation , working in conjunction with relevant project leads across the organization

Lead planning, delivery, and evaluation of transformation programmes using PRINCE2/Agile principles.

Develop business cases, benefits realisation plans, and risk mitigation strategies.

Ensure programme governance, reporting to Transformation Governance Sub Group

Manage programme budgets and financial risks, ensuring delivery within agreed resources. Influence and negotiate with senior stakeholders to achieve strategic objectives.

Provide expert advice on programme management methodologies and coach project leads.

Lead programme assurance reviews and contribute to organisational transformation strategy

Within individual scope of work, to manage project and programme linkages and interdependencies ensuring that no work is either overlooked, or duplicated; ensure the management of risks, particularly those involving connectivity between projects whilst ensuring the impact of change is related back to the operational area of implementation, the programme and each individual project, escalating to the Head of Strategic Transformation as appropriate

Within individual scope of work, to oversee the monitoring, tracking and reporting to the Head of Strategic Transformation and Transformation Board and other forums in a timely manner of the individual projects and associated changes with reference to project plans, objectives, milestones, financials, quality, risks and issues, advising of any deviations from approved plans.

Team Working

Works with others towards achieving shared goals, ensuring that the teams objectives and purpose are clear

Respects and is open to the thoughts, opinions and contributions of others

Analyticaland judgement

Demonstrate a flexible approach to the development and delivery of new programmes where necessary

Interrogateandanalyse,sometimescomplexandcontentious,informationtosupportthe delivery of clear reporting and outcomes, including identifying areas of required transformation.

To review relevant key indicator date when reviewing efficiency opportunities within transformation programmes, including establishing evaluation criteria at the start of the programmes to review

Planningand organisation

To support the directorate in project management to ensure value for money across commissioned services including supporting the delivery of any required efficiency/change programmes

To support the transformation strategy by supporting significant service development/redesign using appropriate methods link to the wider strategy targeted at improvements in health outcomes for the public.

Lead on delegated change programmes and facilitate the uptake of initiatives that support and embed excellence within the health and social care system.

Lead on the delivery of multiple projects and programmes of work, working with colleagues and subject matter experts to scope, plan design and deliver those

Support and deliver organisational change and the uptake of initiatives that support excellence.

To be responsible for the delivery of benefits and track realisation of outcomes of any transformation programmes

Leadership

Provideday-to-daylinemanagementofanystaffwhoaresecondedunderthe Transformation team

Responsibleforrecruitment andinductionof newteam members.

Tocontributetoacollaborativeworkingenvironmentandinnovative culture.

Toberesponsibleforday-to-daymanagementandsupportofservicesthatareseconded underthetransformationdirectoratewhilstthetransformationprogrammeisundertaken.

As part of the wider transformation agenda, toconstantly strive for value formoney and greater efficiency in the use of budgets and to ensure they operate in recurrent financial balance year on year.

Responsible for planning, tracking and reporting programme budgets/savings , cost pressures and financial risks; recommends corrective actions.

Apartofprojectoversight,tohighlightanypotentialrisksorconcerns/delaysinprojects which may have a financial impact

MANDATORYREQUIREMENTSFORALL ROLES

ThepostholderisexpectedtodemonstratethevaluesofBromleyHealthcare including:

Healthand Wellbeing

Thepostholderisexpectedtowork withintherequirementsofthe6C’s –Care, Compassion, Competence, Communication, Courage and Commitment.

ThepostholderisexpectedtocomplywithallBromleyHealthcare’srelevant policies,procedures and guidelines; including the appropriate code(s) of conduct associated with this post.

Safeguarding

Thepostholderisresponsibletosafeguardchildren,youngpeopleandadultsat risk.

All staff must be familiar with and adhere to Bromley Healthcare’s child/adult safeguarding proceduresandguidelines, inconjunctionwiththemulti-agencypoliciesandproceduresofthe relevant borough’s Safeguarding Children Partnership and Safeguarding Adults Board.

Staff must be mindful of their responsibility to safeguard children and adults in any activity performedonbehalf of BromleyHealthcareinlinewiththerequirementsof theChildren’sAct1989 and 2004 and the Care Act 2014. Staff are required to attend child/adult safeguarding training relevant to their position and required for their role.

Thejobdescriptionreflectstheimmediaterequirementsandobjectivesof thepost.Thisisnot an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, as directed by the line manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

See Person Spec

Person specification

Qualifications

• Educated to degree level or equivalent transferable skills and experience
• Evidence of continuing personal development and learning
• Lean/Six Sigma or Quality Improvement training.

Skills

• Initiative to work on project solutions based on objectives
• Understand challenges associated with change management and changing outcomes
• Understanding of NHS and key policy issues which effect business performance
• Advanced stakeholder engagement, negotiation and influencing skills
• Ability to interpret and analyse complex data and understanding how process changes can impact service performance
• Ability to manage competing priorities and prioritise effectively
• Ability to interpret KPI data and communicate effectively complex service developments and changes to varying staffing levels

Experience

• Significant experience leading complex, multi disciplinary programmes across organizational boundaries
• Experience of working closely with commissioners/external stakeholders
• Budgetary management, cost improvement planning and quality impact assessment
• Staff management and development
• Proven ability in benefits realization and business case development

IT

• Strong understanding of using BI Tools (eg Qliksense)
• Extensive Experience of using electronic record systems, including understanding of clinical templates and links to KPIs/outcomes
• Knowledge of other clinical systems

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel .

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a three-month probationary period.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
• Bromley Healthcare reserve the right to close adverts earlier than first published.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Laura Eagar Job title Head of Strategic Transformation Email address laura.eagar@nhs.net Additional information Laura Eagar - Available 1st September onwards on 07747443267

If you wish to speak to someone before this date, please contact Sam Tomlinson, Associate Director of Transformation on 07787835466