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- Tasks: Provide first-line IT support and troubleshoot tech issues for users.
- Company: Join Bromley Healthcare, a community-focused NHS provider with a unique social enterprise model.
- Benefits: Enjoy competitive salary, flexible working options, and a supportive work environment.
- Why this job: Make a real difference in healthcare by helping others with their tech needs.
- Qualifications: GCSEs at grade 4 or above and IT-related experience preferred.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
The predicted salary is between 29651 - 31312 £ per year.
Main area: First Line Support Associate
Grade: NHS AFC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (IT Servicedesk hours are 8am to 8pm Mon-Fri and 8-4 Saturday. Staff will be part of rota to cover these hours.)
Job ref: 848-BHC-025-26
Site: Central Court
Town: Orpington
Salary: £29,651 - £31,312 pa
Salary period: Yearly
Closing: 03/02/2026 23:59
Interview date: 26/02/2026
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing and therapy services catering to individuals across all age groups. Working at Bromley Healthcare offers a fulfilling experience with a commitment to hearing every employee's voice.
Job overview:
The First Line Support Associate in the IT team plays a crucial role in ensuring the smooth operation of our organisation's technology infrastructure. The primary responsibility will be to provide timely and effective technical support to end-users, addressing a wide range of hardware and software issues.
Main duties of the job:
- Participate in all duties relating to First Line IT Support, including serving as the SPOC (Single & first point of contact) for users seeking technical assistance.
- Support service users in the Central Court tech bar.
- Provide first-line telephone technical support to all levels of staff across Bromley Healthcare and its customer sites for various IT systems.
- Log detailed and accurate reported events, incidents and service requests on the service desk (ITSM) tool.
- Investigate support issues and elevate as required to the Service Desk Manager or other teams.
- Update and action assigned tickets in a timely manner.
- Assure that the agreed SLA are being met for all tickets.
- Contribute to service improvement and make suggestions to optimise performance.
- Provide prompt feedback and updates on requests to service users.
- Explain complex IT solutions in a clear and comprehensive manner.
- Work with internal or external product specialists for 2nd or 3rd line support.
- Liaise with 3rd party suppliers to fix outstanding issues.
- Support user management and JML processes.
- Provide reports for the SDM and other senior staff as requested.
- Assist the SDM in managing daily backups and file restorations.
- Contribute to creating and updating knowledge base articles and SOPs.
- Manage own workload and work with minimum supervision.
Qualifications:
- GCSE or equivalent passes at grade 4 or above.
- Specialist IT related qualification or equivalent experience.
Specific Skills:
- Customer focused with excellent written and oral communication skills.
- Knowledge of Windows 11 and NHS Mail.
Experience:
- Experience in an Information Technology (IT) related support field.
- Good operational use of MS Office product suite.
- Experience of working in a busy team environment managing multiple priorities.
We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. We encourage all colleagues to avail themselves of the Coronavirus vaccination.
At Bromley Healthcare, we are committed to fostering a diverse and inclusive culture where all colleagues feel supported. Discrimination of any protected characteristic is not tolerated.
We offer our staff a variety of flexible working options from day one, including compressed hours and part-time job shares.
Please note that all offers of new employment with Bromley Healthcare are subject to a six-month probationary period.
Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family, ensuring that our staff remain under NHS Agenda for Change Terms and Conditions.
Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process.
First Line Support Associate in Bromley employer: Bromley Healthcare CIC Ltd
Contact Detail:
Bromley Healthcare CIC Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Associate in Bromley
✨Tip Number 1
Get to know the company! Research Bromley Healthcare and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a First Line Support Associate, you'll need to explain complex IT issues clearly. Try role-playing with a friend or family member to get comfortable with technical explanations.
✨Tip Number 3
Be ready for situational questions! Think about past experiences where you've solved problems or helped others. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Bromley Healthcare team.
We think you need these skills to ace First Line Support Associate in Bromley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the First Line Support Associate role. Highlight your relevant IT support experience and skills, especially with MS Office and Windows 11, to show us you're the perfect fit!
Show Off Your Communication Skills: Since you'll be the first point of contact for users, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our service users.
Be Detail-Oriented: When logging your experiences, be specific about your past roles and responsibilities. We love candidates who can provide detailed examples of how they've tackled IT issues or improved processes in previous jobs.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches us directly and you can keep track of your application status easily. Plus, it’s super straightforward!
How to prepare for a job interview at Bromley Healthcare CIC Ltd
✨Know Your Tech
Brush up on your knowledge of Windows 11, MS Office, and the specific IT systems mentioned in the job description. Being able to discuss these confidently will show that you're prepared and understand the role's requirements.
✨Practice Your Communication Skills
As a First Line Support Associate, you'll need to explain complex IT solutions clearly. Practise articulating technical concepts in simple terms, perhaps with a friend or family member who isn't tech-savvy. This will help you demonstrate your customer-focused communication skills during the interview.
✨Familiarise Yourself with the Service Desk Environment
Understand what a Service Desk does and how it operates. Research common issues faced in IT support roles and think about how you would handle them. This knowledge will help you answer situational questions effectively.
✨Show Your Team Spirit
This role requires working as part of a busy team. Be ready to share examples of how you've successfully collaborated with others in previous jobs. Highlighting your ability to manage multiple priorities while supporting your colleagues will make you stand out.
