CYP Asthma INT Care Co-ordinator in Bromley

Main area admin Grade NHS Af C: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 848-BHC-224-26

Site The Phoenix Children's Resource Centre Town Bromley Salary £30,630 - £32,346 pa pro rata Salary period Yearly Closing 27/08/2026 23:59 Interview date 10/09/2026

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e. g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups.

Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience.

Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey.

As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience.

Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

• Job overview
• We are seeking a motivated and highly organised

CYP Asthma Integrated Neighbourhood Team (INT) Care Co-ordinator to provide high-quality administrative and coordination support to our developing Children and Young People's Asthma Service across Bromley.

This exciting role sits within an innovative Integrated Neighbourhood Team, bringing together professionals from community health services, primary care, acute paediatrics, education, social care and voluntary sector partners to improve outcomes for children and young people living with asthma.

The Care Co-ordinator will play a key role in ensuring the smooth operational delivery of the service, supporting the CYP Asthma Clinical Nurse Specialists (CNS) and wider multidisciplinary team.

Acting as a first point of contact for families, schools and professionals, the post holder will coordinate referrals, appointments, meetings and communications, ensuring children and young people receive timely, joined up and person-centred care.

This is an excellent opportunity for an enthusiastic individual who enjoys working collaboratively, has excellent organisational skills and is committed to improving the experience and outcomes of children, young people and their families.

Main duties of the job

The CYP Asthma INT Care Co-ordinator will provide comprehensive administrative and coordination support to the Children and Young People's Asthma Service, helping to ensure the effective day-to-day operation of the team.

The post holder will coordinate referrals, manage clinic schedules, maintain waiting lists and support communication between families, schools, primary care, acute services and community partners.

They will act as a key point of contact for enquiries, ensuring information is managed and shared appropriately and in a timely manner.

Working closely with the Clinical Nurse Specialists and wider Integrated Neighbourhood Team, the Care Co-ordinator will organise meetings, prepare documentation, take minutes and support multi-agency working.

The role will also contribute to data collection, audit activity, service reporting and population health initiatives, supporting the identification and follow-up of children requiring additional asthma support.

The successful candidate will provide excellent customer service to children, young people, families and professionals, helping individuals navigate services and ensuring that administrative processes support the delivery of safe, effective and integrated care.

Working for our organisation

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

Compensation is contingent upon NHS experience and current banding/pay point.

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme.

Additionally, we are continuously striving to enhance our employee benefits offerings.

• Detailed job description and main responsibilities
• Service Coordination
• Support the coordination of the Children and Young People's Asthma Integrated Neighbourhood Team across Bromley.
• Facilitate effective communication between community services, primary care, acute paediatric services, schools, social care and local authority partners.
• Manage referral processes, ensuring referrals are received, recorded and processed appropriately.
• Maintain accurate waiting lists, clinic schedules and referral tracking systems.
• Act as a first point of contact for families, carers and professionals, responding to enquiries and directing queries to the appropriate member of the team.
• Arrange multidisciplinary meetings, case discussions and reviews as required.
• Ensure timely distribution of clinic letters, asthma action plans and follow-up information.
• Administrative Support
• Provide comprehensive administrative support to the CYP Asthma Clinical Nurse Specialists and wider Integrated Neighbourhood Team.
• Organise appointments, clinics, meetings and training events.
• Prepare agendas, compile meeting papers, take minutes and distribute documentation.
• Maintain accurate electronic records in accordance with organisational policies and procedures.
• Ensure compliance with information governance, confidentiality and data protection requirements.
• Support the coordination of asthma education sessions, training events and community outreach activities.
• Assist with ordering and maintaining supplies and resources required by the service.
• Data, Reporting and Population Health Support
• Assist with the collection and recording of service activity data.
• Maintain databases, spreadsheets and performance monitoring systems.
• Support audits, service evaluations and quality improvement initiatives.
• Ensure clinic outcomes, patient contacts and follow-up actions are accurately recorded.
• Assist in the identification of children and young people who may require additional support using service activity data and risk stratification information.
• Contribute to the preparation of reports for internal governance and external stakeholders where required.
• Communication and Family Support
• Contact families to arrange appointments and provide information about the service.
• Support children, young people and families to access appropriate services and resources.
• Liaise with schools to coordinate reviews, training sessions and information sharing.
• Communicate professionally and effectively with GP practices, hospitals, community teams, local authority services and voluntary sector partners.
• Promote a positive experience for children, young people and families through excellent customer service and responsive communication.
• Support the delivery of family-centred care by ensuring information is shared appropriately and that families remain informed throughout their care journey.
• Working Within an Integrated Neighbourhood Team
• Work collaboratively with colleagues across health, education, social care and community services.
• Contribute to the delivery of integrated, neighbourhood-based care for children and young people with asthma.
• Support a holistic approach to care, recognising the wider factors that can impact health and wellbeing.
• Foster positive working relationships with internal and external partners to improve coordination and continuity of care.
• Contribute to service development and continuous improvement activities as appropriate.

Person specification

Qualifications

• Educated to GCSE level or equivalent, including English and Maths OR NVQ level 3 or equivalent qualification in relevant subject e. g. business administration
• Training in healthcare administration
• Knowledge & Experience
• Experience in business or office administration
• Understanding of customer service principles
• Experience in health or social care, CYP or respiratory services
• Experience supporting multi-agency teams
• Specific Skills
• Excellent planning and organisational skills, with the ability to prioritise and manage interruptions and competing demands
• Ability to support meetings, including note taking and preparation of agendas
• Competent in MS 365 and digital tools for remote working
• Ability to support basic data analysis
• Experience of healthcare systems such as EMIS
• Personal Qualities
• Good interpersonal skills with a compassionate approach
• Ability to communicate sensitively with children, young people and families/ carers who may occasionally be anxious or distressed
• Commitment to organisational values and the Six Cs
• Commitment to reducing health inequalities
• Compassionate, child and family-centred approach

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues.

That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our You Tube channel at the following link: You Tube Channel .

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated.

Discrimination of any protected characteristic is not tolerated.

Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare.

Please note that all offers of new employment with Bromley Healthcare are subject to a three-month probationary period.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience.

Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family.

However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees.

This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible).

If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process.

As a general guideline, interviews typically occur within 2 weeks of the closing date.

• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application.

Your referees must be individuals known to you in a line manager or professional lead capacity.

• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
• Bromley Healthcare reserve the right to close adverts earlier than first published.
• Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Cait Lewis Job title Head of Specialist Children's Community Nursing Email address clewis1@nhs. net

#J-18808-Ljbffr