Advanced Neurodevelopmental Practitioner Administrator - 6 Months

Advanced Neurodevelopmental Practitioner Administrator - 6 Months

Band 3

Main area Specialist Administrator Grade Band 3 Contract 6 months (Fixed Term) Hours Part time - 22.5 hours per week (22.5 hours per week) Job ref 848-BHC-244-26

Site Phoenix Centre CRC Town Bromley Salary £30,630 - £32,346 Inc HCAS per annum pro rata Salary period Yearly Closing 10/09/2026 23:59 Interview date 29/09/2026

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Job overview

Advanced Neurodevelopmental Practitioner Administrator

Fixed Term - 6 months

Part time - 22.5 hours per week

This role is responsible for providing administrative support to the Advanced Neurodevelopmental Practitioners (Advanced ND Practitioners) and Specialist Registrars (SPRs), to ensure smooth running of the services and continuing high standards of patient care. The role involves managing correspondence, maintaining accurate records and databases, handling enquiries, processing documentation, and supporting the wider team with a variety of administrative tasks.

The post holder will also provide administrative support and cover as required for the Prescriptions, EHCP, CCDS Administrators and Medical Secretaries, assisting with workload management, maintaining accurate records, processing documentation and ensuring continuity of service across the team.

Main duties of the job

Admin and Clerical

1. Provide a full range of clerical and general office administration to the Advanced ND Practitioners and SPRs including:

- Preparing pre-drafted letters and reports for distribution to parents, GPs and schools

- Proof reading letters/ reports

- Maintaining accurate records, including electronic patient records

- Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate

2. Utilise an effective follow-up system for test results and return of questionnaires etc.

3. Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.

4. Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.

Working for our organisation

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.

Salary is dependant on NHS experience and current banding/pay point.

• various pension schemes
• discounted gym membership
• cycle to work scheme
• discounted electronics
• access to EAP
• high street discounts
• Blue Light Card eligibility
• opportunity to apply for low interest personal loans
• an excellent lease car scheme and we are constantly looking to expand our staff benefits

Detailed job description and main responsibilities

Admin and Clerical

1. Provide a full range of clerical and general office administration to the Advanced ND Practitioners and SPRs including:

- Preparing pre-drafted letters and reports for distribution to parents, GPs and schools

- Proof reading letters/ reports

- Maintaining accurate records, including electronic patient records

- Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate

2. Utilise an effective follow-up system for test results and return of questionnaires etc.

3. Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.

4. Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.

Communication and Relationships

5. Take calls and respond to emails, ensuring all communications and interactions are timely, appropriate and in line with Information Governance guidelines.

6. Act as initial point of contact for feedback from parents/carers/other professions, escalating as required

7. Process incoming mail - written and electronic - uploading to/ updating records and notifying relevant clinicians accordingly

8. Manage allocated mailboxes, answering queries where possible and signposting or escalating as appropriate.

9. Actively contribute to meetings with clinicians and the wider team e.g. to discuss service delivery.

Clinics

10. Ensure smooth running of relevant clinics, dealing with urgent and unexpected issues appropriately.

11. Work with CCC and other colleagues to ensure clinic appointments are arranged, communicated and fully utilised, including notification of cancellations.

12. Schedule Advanced ND Practitioners clinics in line with their job plans, including identification of room availability and liaison with the appropriate team to build and book.

Other

13. Support the wider medical admin team when requested e.g. providing cross cover during periods of short staffing.

Person specification

Qualifications

• Educated to GCSE Level or equivalent.
• NVQ level 3 in relevant field e.g. Business Administration
• Proven IT skills, including use of: MS 365 or similar Tools for mobile/remote working e.g. laptop, tablet, smartphone
• Be aware of and adhere to Information Governance
• Familiar with incident reporting systems e.g. RADAR
• Familiar with use of Electronic Patient Records e.g. EPIC or EMIS

Experience

• Experience of working in a busy environment managing multiple priorities and deadlines effectively
• Experience of working in an administrative role
• Experience of working independently as well as part of a team
• Recent experience of working in the NHS or private healthcare setting

Specific Skills

• Ability to communicate effectively with service users and other stakeholders
• Ability to present sensitive or complex information clearly
• Ability to manage difficult or emotive interactions with sensitivity and empathy
• Ability to work using own initiative, understanding scope of role and escalating appropriately
• Knowledge of current local care pathways and referral criteria

Personal Qualities

• Works effectively and flexibly as part of a team to meet the needs of the services
• Calm approach with the ability to respond to unexpected demands, work under pressure and cope with frequent interruptions
• Self-motivated, enthusiastic, positive and approachable

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel .

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a three-month probationary period.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
• Bromley Healthcare reserve the right to close adverts earlier than first published.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.