Care Co-ordinator

Do you have creativity and energy and are passionate about engaging with NHS partners and Care Home patients? To work at BGPA means immersing yourself in a team of like-minded people. It's a place that empowers our employees to push themselves to reach their full potential and utilises each individual's skills in the best way possible. If you've got the work ethic, join us on our journey in providing excellent patient care.

We are recruiting for a Care Coordinator to join Bromleag Care Practice on a part-time basis. Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They can support people to become more active in their own health and care and are skilled in assessing people's changing needs. Care co-ordinators are effective in bringing together multidisciplinary teams to support people's complex health and care needs. The role aims to improve continuity of care, support the management of long-term conditions and frailty, reduce avoidable hospital admissions, and ensure residents receive coordinated and responsive healthcare services.

Main duties of the job:

• Providing dedicated admin support to our clinicians, dealing with telephone/email queries, scanning, postal duties, booking patients in/out of the internal system and making any follow-up appointments as required.
• Coordinate care for residents across designated care homes registered with the practice.
• Act as a key contact for care home staff regarding non-clinical coordination of residents' care.
• Support proactive care planning for residents, particularly those with complex health needs, frailty, dementia, or multiple long-term conditions.
• Coordinate and support regular care home MDT meetings involving GPs, pharmacists, district nurses, frailty teams, palliative care teams, community services, and social care professionals.
• Recognise and appropriately elevate safeguarding concerns affecting vulnerable adults.

You will also be able to demonstrate excellent organisational skills and be able to communicate effectively and have previous experience in a busy office environment.

Job responsibilities:

• Create and achieve a balance in the workload by prioritising work as necessary and monitoring the situation on a daily basis.
• Maintain information systems including EMIS, Ardens Manager and Docman in accordance with directives from the Clinical Leads/Practice Manager.
• Support the booking system, ensuring all appointments and client information is recorded on EMIS.
• Build effective working relationships with care home managers and staff.
• Liaise with residents, relatives, carers, and advocacy services where appropriate.
• Provide clear communication and support to ensure residents and families understand available services and care pathways.

Qualifications:

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education

Additional Criteria:

• Willing to work as part of a team
• Positive, friendly and co-operative
• Motivated and enthusiastic
• Good interpersonal skills
• Flexible and adaptable to change duties and working hours in accordance with service needs
• Team Player
• Committed to delivering quality patient care

Experience:

• Experience of working within a framework of confidentiality
• Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
• Effective communication (verbal and written) in order to communicate with all levels of the organisation
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision
• Capable of prioritising and organising own workload
• Excellent organisational skills
• Good time management
• Experience of working in a NHS environment, ideally in a GP setting

Skills & Abilities:

• Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Ability to identify risk and assess/manage risk when working with individuals.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.