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- Tasks: Lead ticketing and retail operations, ensuring a fantastic fan experience on matchdays.
- Company: Join Bromley FC, a vibrant football club dedicated to enhancing fan engagement and revenue growth.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to shape fan experiences.
- Why this job: Be part of an exciting team, drive innovation, and make a real impact in sports retail.
- Qualifications: Experience in ticketing or retail, strong communication skills, and a passion for sports are essential.
- Other info: This role requires working evenings and weekends during matchdays.
The predicted salary is between 36000 - 60000 £ per year.
Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. This is a hands-on role requiring close collaboration with internal teams and external partners, with a key focus on operational excellence, customer service, and innovation.
Key Responsibilities:
- Lead the full ticketing operation for matchdays, season tickets, memberships, and events.
- Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
- Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
- Manage the relationship with the club’s kit partner to ensure consistent supply across all departments.
- Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
- Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
- Identify and execute new commercial opportunities across ticketing and retail operations.
- Recruit, train, and manage part-time and matchday staff to deliver exceptional service.
- Ensure all processes, customer interactions, and operational systems are delivered to a high standard.
- Provide regular sales reports and insights to the CEO, Chairman, and finance team.
Skills and Experience Required:
- Previous experience managing ticketing or retail operations, ideally in a sport, entertainment, or live events setting.
- Experience using EPOS systems and online retail platforms.
- Strong understanding of commercial principles and fan engagement.
- Proven ability to source, develop, and promote merchandise and branded products.
- Excellent communication, organisation, and customer service skills.
- Strong leadership and team management abilities, particularly in busy matchday environments.
- High attention to detail and a solutions-focused approach.
- Ability to work flexible hours, including evenings and weekends, aligned to match and event schedules.
Ticketing and Retail Manager (Bromley) employer: Bromley Football Club
Contact Detail:
Bromley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Retail Manager (Bromley)
✨Tip Number 1
Familiarise yourself with Bromley FC's current ticketing and retail operations. Understanding their existing processes and challenges will help you demonstrate your proactive approach and innovative ideas during the interview.
✨Tip Number 2
Network with professionals in the sports and entertainment industry, especially those who have experience in ticketing and retail management. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth in previous roles. Highlight any successful campaigns or initiatives you've led that improved customer engagement and sales, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about your experience managing teams, particularly in high-pressure environments like matchdays. Be ready to share how you motivate staff and ensure exceptional customer service during busy periods.
We think you need these skills to ace Ticketing and Retail Manager (Bromley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing or retail operations, especially in sports or live events. Use specific examples to demonstrate your skills in managing teams and driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the club. Mention your understanding of commercial principles and fan engagement, and how you can contribute to enhancing the matchday experience.
Highlight Relevant Skills: Emphasise your experience with EPOS systems and online retail platforms. Include any specific achievements related to merchandise sourcing and development, as well as your leadership abilities in busy environments.
Showcase Your Teamwork: Discuss your ability to collaborate with various teams, such as media and marketing, to create successful campaigns. Provide examples of how you've worked with others to achieve operational excellence and customer satisfaction.
How to prepare for a job interview at Bromley Football Club
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and the specific club during the interview. Demonstrating a genuine interest in Bromley FC and its community can set you apart from other candidates.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in ticketing or retail operations, especially in sports or live events. Be ready to provide examples of how you've driven revenue growth and improved customer experiences in similar roles.
✨Demonstrate Leadership Skills
Since this role involves managing part-time and matchday staff, be prepared to share your leadership style and experiences. Discuss how you've successfully trained and motivated teams in high-pressure environments.
✨Prepare for Operational Questions
Expect questions about operational excellence and customer service. Think of specific instances where you've implemented processes that improved efficiency or enhanced the fan experience, particularly on matchdays.
