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- Tasks: Lead ticketing and retail operations, ensuring a fantastic fan experience on matchdays.
- Company: Join Bromley FC, a vibrant football club dedicated to engaging fans and driving revenue.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to shape fan experiences.
- Why this job: Be part of a passionate team, innovate in retail, and enhance the matchday atmosphere.
- Qualifications: Experience in ticketing or retail, strong communication skills, and a flair for customer service.
- Other info: Opportunity to work closely with senior leadership and contribute to exciting campaigns.
The predicted salary is between 36000 - 60000 £ per year.
Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. This is a hands-on role requiring close collaboration with internal teams and external partners, with a key focus on operational excellence, customer service, and innovation.
Key Responsibilities:
- Lead the full ticketing operation for matchdays, season tickets, memberships, and events.
- Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
- Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
- Manage the relationship with the club’s kit partner to ensure consistent supply across all departments.
- Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
- Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
- Identify and execute new commercial opportunities across ticketing and retail operations.
- Recruit, train, and manage part-time and matchday staff to deliver exceptional service.
- Ensure all processes, customer interactions, and operational systems are delivered to a high standard.
- Provide regular sales reports and insights to the CEO, Chairman, and finance team.
Skills and Experience Required:
- Previous experience managing ticketing or retail operations, ideally in a sport, entertainment, or live events setting.
- Experience using EPOS systems and online retail platforms.
- Strong understanding of commercial principles and fan engagement.
- Proven ability to source, develop, and promote merchandise and branded products.
- Excellent communication, organisation, and customer service skills.
- Strong leadership and team management abilities, particularly in busy matchday environments.
- High attention to detail and a solutions-focused approach.
- Ability to work flexible hours, including evenings and weekends, aligned to match and event schedules.
Ticketing and Retail Manager employer: Bromley Football Club
Contact Detail:
Bromley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Retail Manager
✨Tip Number 1
Familiarise yourself with Bromley FC's current ticketing and retail operations. Understanding their existing processes and challenges will help you demonstrate your proactive approach and innovative ideas during the interview.
✨Tip Number 2
Network with professionals in the sports and entertainment industry, especially those who have experience in ticketing and retail management. This can provide you with valuable insights and potentially useful contacts that could support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth in previous roles. Highlight any successful campaigns or initiatives you've led that align with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your understanding of fan engagement strategies. Be ready to share ideas on how you would enhance the matchday experience and improve customer service, as this is a key focus for the role.
We think you need these skills to ace Ticketing and Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing or retail operations, especially within sports or live events. Use specific examples to demonstrate your skills in managing teams and driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the club. Mention your understanding of commercial principles and fan engagement, and how you can contribute to enhancing the matchday experience.
Highlight Relevant Skills: In your application, emphasise your experience with EPOS systems and online retail platforms. Discuss your leadership abilities and how you've successfully managed teams in high-pressure environments.
Showcase Your Achievements: Include specific achievements related to ticketing and retail operations, such as successful campaigns or revenue growth metrics. This will help demonstrate your capability to drive results in the role.
How to prepare for a job interview at Bromley Football Club
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and the specific club during the interview. Demonstrating a genuine interest in Bromley FC and its community can set you apart from other candidates.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in ticketing or retail operations, especially in a sports or entertainment context. Be ready to provide examples of how you've driven revenue growth or improved customer experiences in past roles.
✨Demonstrate Leadership Skills
Since this role involves managing part-time and matchday staff, be prepared to share your leadership style and any relevant experiences. Discuss how you've successfully trained and motivated teams in high-pressure environments.
✨Prepare for Operational Questions
Expect questions about operational excellence and customer service. Think of specific instances where you've implemented processes that improved efficiency or enhanced the fan experience, particularly on matchdays.
