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- Tasks: Lead ticketing and retail operations, ensuring an amazing fan experience on matchdays.
- Company: Join Bromley FC, a vibrant football club dedicated to enhancing fan engagement and revenue growth.
- Benefits: Enjoy flexible hours, hands-on experience, and the chance to work in a dynamic sports environment.
- Why this job: Be part of a passionate team, drive innovation, and make a real impact on fan experiences.
- Qualifications: Experience in ticketing or retail, strong communication skills, and a knack for customer service required.
- Other info: Opportunity to work with a leading sports group and develop your career in the sports industry.
The predicted salary is between 36000 - 60000 £ per year.
Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. This is a hands-on role requiring close collaboration with internal teams and external partners, with a key focus on operational excellence, customer service, and innovation.
Key Responsibilities:
- Lead the full ticketing operation for matchdays, season tickets, memberships, and events.
- Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
- Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
- Manage the relationship with the club’s kit partner to ensure consistent supply across all departments.
- Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
- Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
- Identify and execute new commercial opportunities across ticketing and retail operations.
- Recruit, train, and manage part-time and matchday staff to deliver exceptional service.
- Ensure all processes, customer interactions, and operational systems are delivered to a high standard.
- Provide regular sales reports and insights to the CEO, Chairman, and finance team.
Skills and Experience Required:
- Previous experience managing ticketing or retail operations, ideally in a sport, entertainment, or live events setting.
- Experience using EPOS systems and online retail platforms.
- Strong understanding of commercial principles and fan engagement.
- Proven ability to source, develop, and promote merchandise and branded products.
- Excellent communication, organisation, and customer service skills.
- Strong leadership and team management abilities, particularly in busy matchday environments.
- High attention to detail and a solutions-focused approach.
- Ability to work flexible hours, including evenings and weekends, aligned to match and event schedules.
Ticketing and Retail Manager employer: Bromley Football Club
Contact Detail:
Bromley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Retail Manager
✨Tip Number 1
Familiarise yourself with Bromley FC's current ticketing and retail operations. Understanding their existing processes and challenges will help you demonstrate your proactive approach and innovative ideas during the interview.
✨Tip Number 2
Network with professionals in the sports and entertainment industry, especially those who have experience in ticketing and retail management. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth in previous roles. Highlight any successful campaigns or initiatives you've led that improved customer engagement and sales.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about how you've managed teams in high-pressure environments, particularly during busy matchdays. Be ready to share strategies you've used to ensure exceptional customer service.
We think you need these skills to ace Ticketing and Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing or retail operations, especially in sports or live events. Use specific examples to demonstrate your skills in managing teams and driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and your understanding of fan engagement. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in operational excellence and customer service.
Highlight Relevant Skills: Emphasise your experience with EPOS systems and online retail platforms. Include any specific achievements related to merchandise sourcing and development, as well as your leadership abilities in busy environments.
Showcase Your Commercial Acumen: In your application, provide examples of how you've identified and executed commercial opportunities in past roles. This will demonstrate your proactive approach and ability to drive revenue growth, which is crucial for this position.
How to prepare for a job interview at Bromley Football Club
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and the specific club during the interview. Demonstrating a genuine interest in Bromley FC and its community can set you apart from other candidates.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in ticketing or retail operations, especially in sports or live events. Be ready to provide examples of how you've successfully managed similar responsibilities in the past.
✨Demonstrate Customer Service Skills
Since this role focuses heavily on fan experience, be prepared to share examples of how you've delivered exceptional customer service. Highlight any strategies you've implemented to enhance customer satisfaction.
✨Discuss Innovation and Commercial Opportunities
Think about innovative ideas you could bring to the ticketing and retail operations. Be ready to discuss potential new commercial opportunities that could drive revenue growth for the club.
