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- Tasks: Lead the reception team and ensure a seamless guest experience at our historic hotel.
- Company: Join Bromley Court Hotel, a place with 200 years of hospitality excellence.
- Benefits: Enjoy a competitive salary, company pension, and free parking.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Proven leadership and customer service skills required.
- Other info: Full-time role with opportunities for growth in a vibrant environment.
The predicted salary is between 32000 - 44800 £ per year.
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include:
- Overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team.
- Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
- Operations management: Manage all front desk operations, including check-in/check-out, guest inquiries and supporting reservations.
- Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
- Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.
- Sales and promotion: Use sales skills to promote additional hotel services and facilities.
- Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience:
- Leadership: Demonstrated ability to lead and motivate a team.
- Customer service: Strong focus on providing excellent guest service.
- Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.
- Technical skills: Proficiency with property management systems, booking and reservation systems is required.
- Communication: Excellent communication and interpersonal skills.
- Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
Work Location: Onsite
Please click 'Apply' to forward a copy of your CV.
Reception Manager / Head Receptionist employer: Bromley Court Hotel
Contact Detail:
Bromley Court Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager / Head Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Bromley Court Hotel. Familiarise yourself with their history, services, and guest experience. This will help you show genuine interest and tailor your answers to fit their vibe.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be leading a team and interacting with guests all day. Role-play common scenarios with a friend or family member to boost your confidence in handling inquiries and complaints.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've successfully led a team or resolved a tricky situation. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might just get a quicker response!
We think you need these skills to ace Reception Manager / Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service experience, as these are key for the Reception Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the position. Share specific examples of how you've led a team or improved guest experiences in previous roles.
Showcase Your Technical Skills: Since proficiency with property management systems is a must, mention any relevant software you’ve used before. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bromley Court Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research Bromley Court Hotel thoroughly. Familiarise yourself with its history, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and managed a team. Think about specific challenges you faced and how you overcame them to ensure smooth operations at the front desk.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to customer service. Share stories that highlight your ability to handle guest complaints or special requests. This is crucial for the role, so emphasise your commitment to providing a warm and attentive service that aligns with the hotel's values.
✨Prepare for Operational Questions
Expect questions about front desk operations and technical skills. Brush up on your knowledge of property management systems and booking tools. Be prepared to discuss how you would manage check-in/check-out processes and ensure efficient operations during peak times.
