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- Tasks: Coordinate events and reservations, ensuring seamless execution from enquiry to event day.
- Company: Join the Bromley Court Hotel, a 4-star venue known for exceptional guest experiences.
- Benefits: Enjoy a competitive salary, quarterly incentives, and staff benefits in a dynamic environment.
- Why this job: Be part of a great team, with opportunities for career growth and a rewarding work culture.
- Qualifications: Previous experience in event coordination or hospitality management is essential.
- Other info: Flexible hours required, including weekends; perfect for those passionate about hospitality.
The predicted salary is between 21600 - 37800 £ per year.
Location: Bromley Court Hotel
Salary: £27,000 + 10% Incentive after 3-month probation
About Us: The Bromley Court Hotel is a 4-star property with 111 well-appointed bedrooms and 9 versatile event rooms accommodating 10 to 200 guests. We pride ourselves on delivering exceptional guest experiences and memorable events.
The Role: We are seeking a dynamic and highly organised Events and Reservations Co-ordinator to join our team. This role is integral in managing and coordinating all aspects of event planning and meeting arrangements. The role will also offer cover for our Reservation Manager on annual leave dates. The successful candidate will be responsible for ensuring seamless execution from initial enquiry to the event day, providing exceptional guest experiences. The sales office is operational 6 days (Monday to Saturday) with a team of 4. Shift patterns include 8am to 4.30pm, 9am to 5.30pm and 10am to 6.30pm.
Key Responsibilities
- Manage event bookings, meetings, and reservations efficiently, ensuring accuracy and attention to detail.
- Serve as the primary point of contact for clients, providing expert guidance and support throughout the planning process.
- Coordinate with various hotel departments to ensure smooth event execution, including catering, operations, and front-of-house teams.
- Maintain strong relationships with corporate clients, event suppliers, and other stakeholders to maximise repeat business.
- Process enquiries, quotations, contracts, and confirmations in a timely and professional manner.
- Conduct show rounds and meetings with clients to discuss their events and arrangements.
- Monitor reservation systems, ensuring up-to-date records and maximizing occupancy.
- Ensure proper inventory control of room availability in close collaboration with the Revenue Manager.
- Handle no show and cancellations in accordance with policy and procedures.
- Revenue generation and timely sales strategies to maximise sales, and average room rate reference the hotel's commercial targets.
- Handle guest feedback and resolve any issues professionally and efficiently.
- Prepare reports and maintain accurate records of bookings, revenue, and event details.
Skills & Experience Required
- Previous experience in event coordination, reservations, or hospitality management.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Proficiency in reservation systems and Microsoft Office Suite.
- Ability to work flexible hours, including office shifts and weekends, as required.
- A passion for hospitality and delivering high-quality experiences.
Why Join Us?
- Opportunity to work in a prestigious hotel with a great team.
- Career growth and development opportunities.
- Competitive salary and a quarterly incentive scheme.
- Staff benefits.
- A dynamic and rewarding work environment.
If you are enthusiastic about hospitality and have a talent for event coordination and reservations, we would love to hear from you.
Events And Reservations Co-Ordinator employer: Bromley Court Hotel
Contact Detail:
Bromley Court Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events And Reservations Co-Ordinator
✨Tip Number 1
Familiarise yourself with the Bromley Court Hotel's offerings and unique features. Understanding the venue's strengths will help you tailor your approach when discussing event planning with potential clients.
✨Tip Number 2
Network with local businesses and event planners in the Bromley area. Building relationships with these stakeholders can lead to referrals and repeat business, which is crucial for the role.
✨Tip Number 3
Showcase your organisational skills by volunteering to coordinate small events or gatherings. This hands-on experience will not only enhance your resume but also demonstrate your capability to manage multiple tasks effectively.
✨Tip Number 4
Prepare to discuss your previous experiences in event coordination during the interview. Be ready to share specific examples of how you've successfully managed events and resolved challenges, as this will highlight your suitability for the role.
We think you need these skills to ace Events And Reservations Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination and reservations. Use specific examples that demonstrate your organisational skills and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to manage events. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency in reservation systems and Microsoft Office Suite. Mention any experience you have with managing client relationships and handling feedback.
Show Enthusiasm: Convey your enthusiasm for the role and the hotel industry in your application. Let them know why you want to work at Bromley Court Hotel and how you can contribute to their team.
How to prepare for a job interview at Bromley Court Hotel
✨Show Your Organisational Skills
As an Events and Reservations Co-ordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated events or managed reservations, highlighting your attention to detail and organisational prowess.
✨Communicate Effectively
Strong communication skills are essential for this role. During the interview, practice clear and concise communication. Be ready to discuss how you've handled client interactions in the past, showcasing your customer-focused approach and ability to provide expert guidance.
✨Familiarise Yourself with the Hotel
Research Bromley Court Hotel and understand its offerings, including the types of events they host and their target clientele. This knowledge will help you tailor your responses and show your genuine interest in the position and the hotel.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in event coordination, such as handling last-minute changes or managing difficult clients, and prepare thoughtful responses that demonstrate your proactive approach.
