Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate events and manage reservations for a 4-star hotel, ensuring seamless execution.
- Company: Join the Bromley Court Hotel, known for exceptional guest experiences and versatile event spaces.
- Benefits: Enjoy a competitive salary, quarterly incentives, and staff benefits in a dynamic work environment.
- Why this job: Be part of a passionate team, with opportunities for career growth and a focus on high-quality experiences.
- Qualifications: Previous experience in event coordination or hospitality management is essential; strong organisational skills required.
- Other info: Flexible working hours, including weekends, to accommodate a vibrant hotel atmosphere.
Location: Bromley Court Hotel
Salary: £27,000 + 10% Incentive after 3-month probation
About Us:
The Bromley Court Hotel is a 4-star property with 111 well-appointed bedrooms and 9 versatile event rooms accommodating 10 to 200 guests. We pride ourselves on delivering exceptional guest experiences and memorable events.
The Role:
We are seeking a dynamic and highly organised Events and Reservations Co-ordinator to join our team. This role is integral in managing and coordinating all aspects of event planning and meeting arrangements. The role will also offer cover for our Reservation Manager on annual leave dates. The successful candidate will be responsible for ensuring seamless execution from initial enquiry to the event day, providing exceptional guest experiences.
The sales office is operational 6 days (Monday to Saturday) with a team of 4. Shift patterns include 8am to 4.30pm, 9am to 5.30pm and 10am to 6.30pm.
Key Responsibilities
- Manage event bookings, meetings, and reservations efficiently, ensuring accuracy and attention to detail.
- Serve as the primary point of contact for clients, providing expert guidance and support throughout the planning process.
- Coordinate with various hotel departments to ensure smooth event execution, including catering, operations, and front-of-house teams.
- Maintain strong relationships with corporate clients, event suppliers, and other stakeholders to maximise repeat business.
- Process enquiries, quotations, contracts, and confirmations in a timely and professional manner.
- Conduct show rounds and meetings with clients to discuss their events and arrangements.
- Monitor reservation systems, ensuring up-to-date records and maximizing occupancy.
- Ensure proper inventory control of room availability in close collaboration with the Revenue Manager.
- Handle no show and cancellations in accordance with policy and procedures.
- Revenue generation and timely sales strategies to maximise sales, and average room rate reference the hotel's commercial targets.
- Handle guest feedback and resolve any issues professionally and efficiently.
- Prepare reports and maintain accurate records of bookings, revenue, and event details.
Skills & Experience Required
- Previous experience in event coordination, reservations, or hospitality management.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Proficiency in reservation systems and Microsoft Office Suite.
- Ability to work flexible hours, including office shifts and weekends, as required.
- A passion for hospitality and delivering high-quality experiences.
Why Join Us?
- Opportunity to work in a prestigious hotel with a great team.
- Career growth and development opportunities.
- Competitive salary and a quarterly incentive scheme.
- Staff benefits.
- A dynamic and rewarding work environment.
If you are enthusiastic about hospitality and have a talent for event coordination and reservations, we would love to hear from you.
Events and Reservations Co-ordinator employer: Bromley Court Hotel
Contact Detail:
Bromley Court Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events and Reservations Co-ordinator
✨Tip Number 1
Familiarise yourself with the Bromley Court Hotel's offerings and unique selling points. Understanding what makes our hotel special will help you tailor your conversations with potential clients and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network within the hospitality industry, especially with event planners and suppliers. Building relationships can provide you with valuable insights and connections that may give you an edge in securing this position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed events or reservations in the past. Highlighting your organisational skills and ability to multitask will show us that you're ready for the fast-paced environment at our hotel.
✨Tip Number 4
Demonstrate your customer-focused approach by thinking of ways to enhance guest experiences. Be ready to share ideas on how you would handle guest feedback and resolve issues, as this is crucial for the role.
We think you need these skills to ace Events and Reservations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination and reservations. Emphasise your organisational skills and any previous roles in hospitality to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver exceptional guest experiences. Mention specific examples of past successes in event planning or customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in reservation systems and Microsoft Office Suite. Mention your strong communication skills and ability to multitask in a fast-paced environment.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Bromley Court Hotel
✨Know the Company
Before your interview, take some time to research Bromley Court Hotel. Understand their values, services, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Organisational Skills
As an Events and Reservations Co-ordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or events simultaneously.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with a difficult client or managing last-minute changes to an event. Think of relevant scenarios from your experience and how you resolved them.
✨Demonstrate Your Customer Focus
The role requires a customer-focused approach. Be ready to share instances where you went above and beyond to ensure a positive experience for clients. Highlight your communication skills and ability to build relationships.
