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- Tasks: Lead the front desk team and ensure exceptional guest service every day.
- Company: Renowned hotel in England with a focus on guest experience.
- Benefits: Company pension, free parking, and a supportive work environment.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: At least two years of relevant experience and property management system skills.
- Other info: Permanent position with a 42.5-hour work week, including weekends.
The predicted salary is between 30000 - 42000 £ per year.
A renowned hotel in England is seeking a full-time Reception Manager / Head Receptionist to lead the front desk team. The role involves managing daily operations, ensuring exceptional guest service, and leading a motivated team to deliver a seamless experience for guests.
Candidates should have at least two years of relevant experience and proficiency in property management systems. This permanent position offers benefits like company pension and free parking, with a schedule of 42.5 hours per week, including weekends.
Hotel Front Desk Manager | Guest Experience Leader in Bromley employer: Bromley Court Hotel
Contact Detail:
Bromley Court Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Desk Manager | Guest Experience Leader in Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience with property management systems and how you've led teams to enhance guest satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing passionate candidates who are eager to join our team and make a difference in guest experiences.
We think you need these skills to ace Hotel Front Desk Manager | Guest Experience Leader in Bromley
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles that highlight how you've gone above and beyond to ensure guests leave with a smile.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role of Reception Manager. Highlight your relevant experience, especially in managing teams and using property management systems, so we can see you’re the perfect fit for our hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Bromley Court Hotel
✨Know Your Guest Experience
Before the interview, brush up on the hotel’s guest experience philosophy. Understand what exceptional service means to them and be ready to share how you’ve delivered that in your previous roles.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team. Prepare examples of how you've motivated and managed teams in the past. Think about specific challenges you faced and how you overcame them to keep your team engaged.
✨Familiarise Yourself with Property Management Systems
Since proficiency in property management systems is key, make sure you’re up to speed with the software used in the industry. If you have experience with specific systems, be ready to discuss how you’ve used them to enhance operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
