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For Companies At a Glance
- Tasks: Be the friendly face of our practice, providing top-notch service to patients.
- Company: Join W Health Partnership, where we transform our community with compassion and fun.
- Benefits: Gain valuable experience, receive specialist training, and enjoy a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: Strong organisational skills and a passion for helping others are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
- To be the front face of the organisation and provide outstanding service to patients.
- Contact with patients in reception, through phones or via digital means.
- Care of patients.
- Engagement with patients.
- Administration.
- Continuity of care.
- The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information.
- The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.
- Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication.
- Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date.
- Encourage patients to engage with the practice through making comments and suggestions.
- Actively promote the patient questionnaire and other ways of getting patient feedback.
- To be a first point of contact for patients requiring general information relating to the practice, procedures, registration, finance etc.
About Us
W Health partnership, we do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume it's possible. With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours. Bromley by Bow Health Centre is based within Bow in East London, we are part of the Bromley by Bow Health Partnership.
Inclusive Recruitment
We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews. We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities. We are passionate about creating an inclusive workplace that promotes and values diversity. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
Patient Assistant (Receptionist) employer: Bromley by Bow Health Partnership
Contact Detail:
Bromley by Bow Health Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Assistant (Receptionist)
✨Tip Number 1
Make sure you research the organisation before your interview. Knowing about our values and how we engage with the community will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Patient Assistant, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence and ensure you can provide that warm, welcoming experience we pride ourselves on.
✨Tip Number 3
Be ready to share your ideas on improving patient engagement. We love hearing suggestions, so think about how you could encourage feedback or enhance the patient experience during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Bromley by Bow Health Centre.
We think you need these skills to ace Patient Assistant (Receptionist)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values of compassion and fun.
Tailor Your Application: Make sure to tailor your application specifically for the Patient Assistant role. Highlight your experience in customer service and any relevant skills that align with providing outstanding service to patients, as this is key for us.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community-focused team!
How to prepare for a job interview at Bromley by Bow Health Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Assistant. Familiarise yourself with the key tasks like patient engagement and administration. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your People Skills
Since you'll be the first point of contact for patients, practice how you communicate. Role-play common scenarios with a friend or family member, focusing on being professional yet warm. This will help you feel more confident when interacting with patients during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. Think of examples from past experiences where you've successfully handled multiple responsibilities. This will highlight your ability to work both independently and as part of a team, which is crucial for this role.
✨Embrace Inclusivity
Since the organisation values diversity, be ready to share your thoughts on creating an inclusive environment. Think about how you can contribute to making all patients feel welcome and understood. This shows that you align with their values and are committed to fostering a positive atmosphere.