Patient Assistant (Receptionist) in City of London

To be the front face of the organisation and provide outstanding service to patients.

Contact with patients in reception, through phones or via digital means.

Care of patients.

Engagement with patients.

Administration.

Continuity of care.

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Key Responsibilities

• Contact with patients.
• Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication.
• Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date.
• Encourage patients to engage with the practice through making comments and suggestions.
• Actively promote the patient questionnaire and other ways of getting patient feedback.
• Act as a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc.

About Us

We are part of Bromley by Bow Health partnership. We do more than providing NHS General Practice Services; we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume it\’s possible.

With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours.

Equality & Diversity

We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews.
We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities.

We are passionate about creating an inclusive workplace that promotes and values diversity. We have policies and procedures in place to ensure that all applicants are treated fair and consistently at every stage of the recruitment process.

St Paul\’s Way