Lettings Officer

Lettings Officer Bromsgrove (office based role, 1 day a week working from home, but greater office presence will be required during the probationary period whilst you settle in) £36,575.24 per annum (in accordance with bdht’s transparent salary structure, salary negotiations are not available) Contract: Full Time (Monday-Friday), Permanent Closing Date: 9th Jan 2026 at 9am Interview Date: Wed 21 Jan and Thur 22 Jan 2026 (In Person) Do you want to be part of an organisation that strives to create sustainable homes & communities? We have an opportunity for a Lettings Officer to join us to provide an elevated level of service to all housing applicants, providing regular updates and adapting to the customer\’s needs. The role Our Lettings service is an everchanging service that evolves to the needs of the customers and the business. As our Lettings Officer, you will be responsible for the letting of all new build properties and re-let properties owned or managed by the Trust. You will support our customers from the point of shortlisting them, carrying out accompanied viewings, sign ups, and providing pre-tenancy advice and support throughout the lettings process. You will work with the Void repairs team to ensure that properties are re-let in line with current targets, and you will liaise with the Incomes Team and 360 Support to ensure the effective management of customers rent accounts. We have moved to a more digital way of working; skills will be required on all forms of technology to complete sign-up of existing stock and new build properties. You will also need to complete mutual exchanges, successions, change of tenancies, offer guidance, support and signposting to help create sustainable homes and communities. About you We are looking for a Lettings Officer with knowledge and experience of social housing and the letting of properties. You will be able to demonstrate experience of working in a customer facing role and the ability to adapt communication style to suit individual needs. Our customers are diverse and can be vulnerable so you will need to have a flexible, caring, understanding and positive approach. You will have excellent IT skills include previous experience in the use of IT based systems and Microsoft Office. Knowledge of housing law and practice would be advantageous however this is not essential. A basic DBS check, a valid driving licence and an insured vehicle is required for this role. We believe in rewarding our team with more than just a salary. Here’s what you can look forward to: * 32 days annual leave plus bank holidays * Holiday purchase & buy-back schemes * Team outings with an annual team budget * Electric vehicle leasing through Octopus Energy * Pension scheme with SHPS * Life insurance for pension members * Employee Assistance Programme * Mental Health First Aiders * Healthcare cashback plan via Healthshield * Retail discounts * Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) * Reimbursement for professional subscription fees * Corporate Sponsorship opportunities * Reimbursement for HRT pre-paid certificates * Reimbursement for annual flu jab * Free parking and refreshments * Monthly staff compliments raffle * Wellbeing calendar of events throughout the year At bdht, we’re not just building homes – we’re building futures. If you’re ready to be part of a team that listens, supports, and empowers, we’d love to hear from you. Apply now and help us build vibrant communities together – one home at a time. bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high