At a Glance
- Tasks: Provide frontline IT support and solve technical issues for colleagues and tenants.
- Company: Join a supportive team in a dynamic IT environment.
- Benefits: Enjoy 32 days leave, health perks, and team outings.
- Other info: Flexible role with great opportunities for growth and development.
- Why this job: Kickstart your IT career while making a real difference.
- Qualifications: Customer service experience and knowledge of Microsoft 365 preferred.
We have an opportunity for a customer-focused IT Assistant to join our IT team. This is an excellent opportunity for an aspiring IT professional who enjoys helping people, solving technical issues and contributing to the delivery of reliable, secure and effective technology services.
About the Role
As the first point of contact for IT support, you will provide frontline technical assistance to colleagues, board members and digital tenant groups, ensuring they receive a responsive and professional service. You will play an important role in first line support, helping customers with the whole range of IT issues. Your communication skills are as important as your technical knowledge.
The role will involve supporting a wide range of hardware and software, including desktops, laptops, mobile devices, meeting room technology and collaboration tools. You will also assist with our software systems, including Office 365, and our housing management system. It’s a role for an all-rounder, so you’ll need to be flexible.
About You
We are looking for someone with a positive, proactive attitude who enjoys working as part of a team and is committed to delivering excellent customer service. Experience providing IT support within a customer-focused environment would be advantageous, as would a relevant IT qualification and familiarity with IT service management processes.
The successful candidate will have a good understanding of Microsoft 365, Windows operating systems and mobile device management technologies, along with excellent communication and organisational skills. You will be comfortable explaining technical information to non-technical users, managing competing priorities and maintaining accurate records and documentation.
This post is subject to a Basic DBS check.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
It Assistant employer: Bromgrove District Housing
At bdht, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Bromsgrove. As a Repairs Manager, you'll benefit from a comprehensive package that includes generous annual leave, professional development opportunities, and a strong commitment to employee wellbeing, all while making a meaningful impact on the lives of our customers and communities. Join us to lead a dedicated team in delivering high-quality housing repairs and enjoy unique perks like a holiday purchase scheme and electric vehicle leasing.
Contact Details:
Bromgrove District Housing Recruitment Team
