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- Tasks: Engage with customers to support their independent living needs and organise community activities.
- Company: Join Bdht, a dynamic team dedicated to empowering diverse communities in Worcestershire.
- Benefits: Enjoy 32 days annual leave, flexible holiday options, and a range of corporate perks.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in customer service, good communication skills, and a caring attitude are essential.
- Other info: Driving licence required; mileage expenses reimbursed. Join us for team outings and wellbeing events.
The predicted salary is between 30700 - 40600 £ per year.
Are you passionate about empowering and enabling diverse communities to live independently? We have an exciting opportunity for an Independent Living Officer to become part of our unique and dynamic Independent Living team here at Bdht.
The Role
As an Independent Living Officer, you will be the face of our Independent Living community, engaging directly with customers to understand and address their needs. In this role, your commitment to our values will help create a safe and inclusive environment where every individual is heard and respected. Visual presence and face to face engagement is key to ensure our customers have the assistance they need to be happy and safe in their home.
Our Independent Living Officers will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities. Undertaking regular Health and Safety inspections, to include fire alarm and water testing, you will ensure that legislation is adhered to and report any issues. You will also report any communal repairs or defects and follow through until completion.
Customers living in our properties can be diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach to assist them with any issues and concerns that may arise.
About You
We are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities. Bring your caring spirit and proactive problem-solving skills to help build an inclusive community where every customer feels valued. You’ll need to have good communication and interpersonal skills along with the ability to work well within a team setting. Good IT skills, in particular MS Office, and the ability to use IT based systems is also required. Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post. Mileage expenses will be reimbursed.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Independent Living Officer employer: Bromgrove District Housing
Contact Detail:
Bromgrove District Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Officer
✨Tip Number 1
Familiarise yourself with the specific needs of diverse communities. Understanding the challenges they face will help you demonstrate your commitment to empowering individuals during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully engaged with vulnerable individuals. Highlighting your problem-solving skills and caring approach will resonate well with the interviewers.
✨Tip Number 3
Brush up on your knowledge of welfare benefits, especially Housing Benefit claims. Even though it's not essential, showing that you have a basic understanding can set you apart from other candidates.
✨Tip Number 4
Make sure to showcase your teamwork abilities. The role requires collaboration, so be ready to discuss how you've effectively worked within a team in previous roles.
We think you need these skills to ace Independent Living Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Independent Living Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or working with vulnerable individuals. Use specific examples to demonstrate your caring spirit and problem-solving abilities.
Showcase Communication Skills: Since good communication is essential for this role, make sure to illustrate your interpersonal skills in your application. Mention any relevant experiences where you successfully engaged with diverse communities or resolved conflicts.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Bromgrove District Housing
✨Show Your Passion for Empowerment
Make sure to express your enthusiasm for empowering diverse communities during the interview. Share specific examples of how you've helped individuals or groups in the past, highlighting your commitment to creating inclusive environments.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet and resolve issues effectively. The role requires a proactive approach, so showcasing your ability to handle challenges will impress the interviewers.
✨Highlight Your Communication Skills
Since the position involves direct engagement with customers, emphasise your strong communication and interpersonal skills. Be ready to provide examples of how you've successfully interacted with diverse individuals in previous roles.
✨Familiarise Yourself with Relevant Legislation
Brush up on health and safety regulations, especially those related to independent living. Being knowledgeable about these topics will demonstrate your preparedness for the role and your commitment to ensuring a safe environment for residents.
