At a Glance
- Tasks: Support the Housing Options team by providing excellent customer service and administrative support.
- Company: Join a community-focused organisation making a real difference in Bromsgrove.
- Benefits: Enjoy 32 days annual leave, flexible holiday options, and a range of health benefits.
- Other info: Dynamic role with opportunities for personal growth and team bonding activities.
- Why this job: Make a positive impact on vulnerable individuals while developing your skills in a rewarding environment.
- Qualifications: Strong admin and communication skills; experience with vulnerable groups is a plus.
Join our Housing Options and Homeless Team and play a vital role in delivering a unique, customer‑facing service that makes a genuine difference in our community.
The Role
In this role, you’ll support the day‑to‑day running of the service by providing high‑quality administrative support and an excellent front‑of‑house housing service. You’ll be involved in helping to prevent homelessness, supporting the management of temporary accommodation, arranging appointments, and responding to a wide range of customer enquiries. Our customers are diverse and often vulnerable, so you’ll need to bring a flexible, empathetic, and positive approach to a role that can be both challenging and highly rewarding. Working in a busy, multifunctional environment, you’ll carry out a variety of tasks in line with the Trust’s values, current legislation, and our service level agreement with Bromsgrove District Council.
About You
To be successful, you will need to have good administration and communication skills along with previous experience of meeting deadlines/targets and working in a pressurised environment. Previous experience of using Microsoft Packages Excel, Word, Outlook. Experience of working with vulnerable client groups would be beneficial. This post requires that the job holder is subject to a DBS check at an Enhanced level.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Housing Options Assistant employer: Bromgrove District Housing
At bdht, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Bromsgrove. As a Repairs Manager, you'll benefit from a comprehensive package that includes generous annual leave, professional development opportunities, and a strong commitment to employee wellbeing, all while making a meaningful impact on the lives of our customers and communities. Join us to lead a dedicated team in delivering high-quality housing repairs and enjoy unique perks like a holiday purchase scheme and electric vehicle leasing.
Contact Details:
Bromgrove District Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Assistant
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support the community. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with diverse and vulnerable clients, being able to convey empathy and understanding is key. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Housing Options Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Options Assistant role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can connect with diverse clients.
Highlight Relevant Experience:If you've worked with vulnerable groups or have experience in administration, make sure to mention it! We love seeing how your past roles can contribute to our mission of preventing homelessness.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bromgrove District Housing
✨Know Your Role
Familiarise yourself with the responsibilities of a Housing Options Assistant. Understand the importance of providing high-quality administrative support and how it contributes to preventing homelessness. This will help you articulate your understanding of the role during the interview.
✨Show Empathy and Flexibility
Since you'll be working with diverse and vulnerable clients, it's crucial to demonstrate your empathetic approach. Prepare examples from your past experiences where you've successfully supported individuals in challenging situations, showcasing your ability to adapt and respond positively.
✨Brush Up on Your Admin Skills
Make sure you're comfortable using Microsoft Excel, Word, and Outlook. You might be asked about your experience with these tools, so be ready to discuss specific tasks you've completed using them. Consider bringing a portfolio of your work if applicable.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life scenarios related to housing options and customer service. Think through potential challenges you might face in the role and how you would address them, demonstrating your problem-solving skills and commitment to the community.
