At a Glance
- Tasks: Support individuals in their communities to achieve goals and manage tenancies.
- Company: Join a compassionate team dedicated to making a difference in people's lives.
- Benefits: Enjoy 32 days annual leave, health perks, and team outings.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by helping others thrive in their communities.
- Qualifications: Experience in customer service and coaching is essential.
The predicted salary is between 27000 - 28000 £ per year.
Are you passionate about making a difference and supporting people to thrive in their communities? We’re looking for a proactive and compassionate Community Coach to help customers sustain their tenancies and achieve their goals.
About the Role
You’ll be the face of housing services in your patch, building strong relationships with customers from pre-tenancy onwards. Using a coaching approach, you’ll support individuals with budgeting, employment guidance, and day-to-day tenancy management, while also addressing low-level arrears and early signs of anti-social behaviour. Working out in the community, you’ll be visible and responsive, listening to customer needs and working with colleagues and partners to deliver tailored support and community initiatives. Your ability to engage, motivate and challenge when needed will help create safer, more connected neighbourhoods.
About you
We are looking for an individual with an open mind and can do attitude, along with the ability to act with integrity and ensure confidentiality with regards to personal information. You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential. Excellent communication skills are essential and you will be confident in delivering difficult messages as well as having the ability to challenge customers, as well as other professionals in a constructive way. This post requires that the job holder is subject to an Enhanced DBS check. Possession of a current valid driving licence and appropriately insured car is a requirement for the post.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Community Coach employer: Bromgrove District Housing
At bdht, we pride ourselves on being an exceptional employer that values the well-being and development of our staff. Located in Bromsgrove, Worcestershire, we offer a supportive work culture with a focus on community engagement, providing numerous benefits such as generous annual leave, professional development opportunities, and a comprehensive employee assistance programme. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic and compassionate environment.
Contact Details:
Bromgrove District Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Coach
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bromgrove District Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bromgrove District Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bromgrove District Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bromgrove District Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Coach
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bromgrove District Housing:Before hitting send, make sure to tailor your application specifically to Bromgrove District Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bromgrove District Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
