At a Glance
- Tasks: Engage with customers and ensure top-notch service during repairs and investment projects.
- Company: Join bdht, a community-focused organisation dedicated to exceptional customer service.
- Benefits: Enjoy 32 days leave, health perks, team outings, and more!
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do.
About the Role
The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service.
You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience.
About You
We’re looking for someone with experience working in a customer facing role and with the ability to communicate effectively with both customers and partner agencies. You’ll have good negotiating and influencing skills and be able to work under pressure with minimal supervision. Experience of working with Microsoft Office and other IT systems is required.
This post requires that the job holder is subject to a Basic DBS check. Possession of a current valid driving licence and appropriately insured car is a requirement for the post.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Customer Liaison Officer in Bromsgrove employer: Bromgrove District Housing
At bdht, we pride ourselves on being an exceptional employer that prioritises our employees' well-being and professional growth. Our supportive work culture fosters collaboration and community engagement, while our comprehensive benefits package, including generous annual leave, health initiatives, and team-building activities, ensures a rewarding experience for our Customer Liaison Officers. Join us in making a meaningful impact in the community while enjoying a fulfilling career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Bromsgrove
✨Tip Number 1
Get to know the company! Research bdht and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the hiring process.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to engage effectively with customers and contractors. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining bdht and ready to contribute to their mission of exceptional customer service.
We think you need these skills to ace Customer Liaison Officer in Bromsgrove
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make a real difference in our community, so share any relevant experiences that highlight your dedication to exceptional service.
Tailor Your Application:Make sure to customise your application to fit the Customer Liaison Officer role. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively – remember, communication is key in this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bromgrove District Housing
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Communicate Clearly
Since the job involves liaising between customers and contractors, practice how you would explain complex information in simple terms. Be ready to demonstrate your communication skills during the interview.
✨Show Your Team Spirit
This role requires collaboration with various teams. Prepare to discuss times when you've worked well with others, especially under pressure. Highlight your ability to negotiate and influence positively.
✨Get Familiar with the Tech
As you'll be using Microsoft Office and other IT systems, make sure you're comfortable with these tools. You might even want to mention any relevant software you've used in past roles to show you're tech-savvy.
