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- Tasks: Support customers in their new homes and build strong community connections.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Full-time role with a competitive salary and opportunities for personal growth.
- Other info: Dynamic work environment with a mix of home visits and office work.
- Why this job: Make a real difference in people's lives and help create thriving communities.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Operational patch: Worcester City (WR1 1RE), and the surrounding area.
Contract: Full-time, Permanent.
Hours: 37.5 per week (Monday-Friday).
Workstyle: Field-based - a mix of working from home, visiting customers in their homes, and office.
Other requirements: Full driving licence and access to a vehicle.
Building communities, changing lives. This is an exciting time at Bromford, part of Bromford Flagship LiveWest, as we’re expanding the number of homes we provide. Because of this we’re looking for a neighbourhood coach to join our team. As a Neighbourhood Coach, you’ll be right at the heart of your community — getting to know our customers, helping them settle into their new homes, and supporting them to connect, contribute, and feel proud of where they live.
What you’ll be doing:
- Take responsibility of managing a mix of new homes and existing properties.
- Welcome new customers, manage tenancy sign ups, carry out home visits and provide coaching and guidance.
- Liaise with builders, landscaping teams, management companies, and local authorities to make sure our homes run smoothly and safely.
- Build strong networks across different agencies, partner organisations, and community groups - becoming the go‑to person who makes things happen.
- Manage all tenancy related legal requirements which could include tenancy breaches, serving notices, court work and evictions.
- Help customers manage their tenancies, develop life skills, and resolve challenges with curiosity, empathy, and confidence.
- Bring people together through managing conflict and supporting both new and established residents to build friendly, sustainable communities.
Who we’re looking for:
- You’re curious, confident, and resilient.
- You’ll thrive in a role where every day is different, where change is constant, and where there isn’t always an established process to follow.
- You ideally will have worked in a customer facing role, perhaps within housing, local authority, or social care, giving you the skills to handle complex situations with care and professionalism.
- You’ll also be comfortable and confident juggling competing priorities to meet deadlines.
You’ll need:
- A full driving licence and access to a car.
- Experience of working directly with customers or communities.
- Strong relationship-building and communication skills.
- A flexible, solution-focused approach.
An enhanced DBS check is required for this role. The closing date is Sunday 17 May 2026, with interviews to be held Thursday 28 May at our office in Tewkesbury.
Why join us?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
Neighbourhood Coach - Worcester employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bromford and their community initiatives. This will help you connect your experiences with their values and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your past experiences relate to the Neighbourhood Coach role, especially your customer-facing skills and ability to handle complex situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Bromford. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Neighbourhood Coach - Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Neighbourhood Coach role. Highlight your customer-facing experience and any relevant community work to show us you’re the right fit!
Show Your Passion: We love seeing candidates who are genuinely excited about building communities and helping others. Share your motivation for wanting to join Bromford and how you can contribute to making a difference in people's lives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Coach position. We can’t wait to hear from you!
How to prepare for a job interview at Bromford
✨Know Your Community
Before the interview, take some time to research Worcester and the surrounding areas. Understand the local challenges and opportunities that residents face. This will help you demonstrate your commitment to building strong communities and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Neighbourhood Coach, you'll be working closely with customers and various stakeholders. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your communication skills and how you approach complex situations with empathy and confidence.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing tenancy issues or supporting a resident in crisis. Think through potential scenarios beforehand and outline your thought process. This will showcase your problem-solving abilities and your flexible, solution-focused approach.
✨Demonstrate Your Passion for Community Work
Express your enthusiasm for helping others and making a difference in people's lives. Share any relevant volunteer work or community projects you've been involved in. This will help convey your genuine interest in the role and align with Bromford's mission of building communities and changing lives.