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- Tasks: Support your community by helping customers settle into new homes and build connections.
- Company: Join a forward-thinking organisation dedicated to creating vibrant communities.
- Benefits: Enjoy flexible working, generous holiday, and a ÂŁ500 annual benefits allowance.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience with customers and strong communication skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Worcester City (WR1 1RE) and surrounding area.
Contract: Full‑time, Permanent. Hours: 37.5 per week (Monday‑Friday). Workstyle: Field‑based – mix of working from home, visiting customers in their homes, and office.
Other requirements: Full driving licence and access to a vehicle.
Closing date: Sunday 17 May 2026.
Overview: This role is a neighbourhood coach on Bromford Flagship LiveWest, expanding the number of homes we provide. You’ll be right at the heart of your community—helping customers settle into new homes and supporting them to connect and contribute.
Responsibilities:
- Manage a mix of new homes and existing properties.
- Welcome new customers, manage tenancy sign‑ups, carry out home visits, and provide coaching and guidance.
- Liaise with builders, landscaping teams, management companies, and local authorities to ensure homes run smoothly and safely.
- Build strong networks across agencies, partner organisations, and community groups, becoming the go‑to person who makes things happen.
- Manage all tenancy‑related legal requirements including tenancy breaches, serving notices, court work, and evictions.
- Help customers manage their tenancies, develop life skills, and resolve challenges with curiosity, empathy, and confidence.
- Bring people together by managing conflict and supporting both new and established residents to build friendly, sustainable communities.
Qualifications:
- A full driving licence and access to a car.
- Experience working directly with customers or communities.
- Strong relationship‑building and communication skills.
- A flexible, solution‑focused approach.
- Enhanced DBS check is required.
Benefits:
- Flexible and hybrid working; many roles support working across main locations and from home.
- Performance‑related pay based on shared success.
- A choice of pension schemes with employer contributions of up to 10%.
- Employee Assistance Programme providing virtual GP access, prescription service, and talking therapies.
- Generous holiday, occupational sick pay, and paid family leave.
- Annual allowance of ÂŁ500 to spend on benefits of your choosing (healthcare plans, dental care, gym membership, etc.).
- Attractive career development opportunities.
Neighbourhood Coach in Worcester employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach in Worcester
✨Tip Number 1
Get to know the community! Spend some time visiting local events or groups related to housing and community support. This will not only help you understand the needs of potential customers but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Connect with local agencies, builders, and community groups on social media or through local meet-ups. Building these relationships can open doors and give you insights into opportunities that might not be advertised.
✨Tip Number 3
Practice your pitch! When you meet someone new, be ready to explain who you are and what you do in a way that resonates with them. Tailor your message to highlight how you can help the community and make their lives easier.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the neighbourhood.
We think you need these skills to ace Neighbourhood Coach in Worcester
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for working with communities. Share any relevant experiences that highlight your commitment to helping others and building strong relationships.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into the role of a Neighbourhood Coach, so be clear about your relevant background.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford
✨Know Your Community
As a Neighbourhood Coach, you'll be at the heart of your community. Research the area, understand the demographics, and be ready to discuss how you can help customers settle in and connect with local resources. This shows your commitment and helps you stand out.
✨Showcase Your Relationship-Building Skills
This role requires strong communication and relationship-building skills. Prepare examples from your past experiences where you've successfully built networks or resolved conflicts. Be ready to demonstrate your empathy and solution-focused approach during the interview.
✨Understand Tenancy Management
Familiarise yourself with tenancy-related legal requirements and processes. Be prepared to discuss how you would handle tenancy breaches or support customers facing challenges. Showing that you have a grasp of these responsibilities will impress your interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Neighbourhood Coach and how you would address them. Practising these scenarios can help you articulate your thought process clearly.