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- Tasks: Support and coach customers in managing their homes while building community relationships.
- Company: A rapidly growing company with a focus on employee satisfaction and community impact.
- Benefits: Flexible working, performance pay, generous holiday, and career development opportunities.
- Other info: Enjoy a mix of homeworking and field visits in a role where no two days are the same.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and supportive work environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Operational patch Wolverhampton, and surrounding areas
Contract: Permanent, Full-time
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team!
As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as elevate any property maintenance issues. To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self‑starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required. Regular home working is available.
You Will Be Someone Who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first‑rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
If you’re looking for a role where no two days are the same, where you’re trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability — all while being supported by a wider, collaborative team. In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt.
If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you. Please submit your application through our website by the closing date. Early applications are encouraged as we review throughout the campaign.
Closing date: Wednesday 6 May 2026.
The Company: The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
Neighbourhood Coach - Wolverhampton employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated resilience and relationship-building skills. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so get your name in there before the deadline!
We think you need these skills to ace Neighbourhood Coach - Wolverhampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the community and have the skills to guide customers effectively.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing management or customer-facing roles. We love seeing how your background aligns with the responsibilities of a Neighbourhood Coach!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your thoughts well without unnecessary fluff. This will help us understand your qualifications quickly.
Apply Early!: Don’t wait until the last minute to submit your application! We review applications as they come in, so applying early could give you an edge. Remember, you can easily apply through our website!
How to prepare for a job interview at Bromford
✨Know Your Patch
Before the interview, familiarise yourself with Wolverhampton and the surrounding areas. Understand the community dynamics and any specific challenges they face. This will show your genuine interest in the role and help you discuss how you can make a positive impact.
✨Showcase Your People Skills
As a neighbourhood coach, building relationships is key. Prepare examples of how you've successfully managed customer interactions in the past. Highlight your ability to handle difficult conversations with empathy and resilience, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to navigate complex situations, such as managing tenancy issues or resolving conflicts. Be ready to discuss these experiences and how you approached them, showcasing your tenacity and commitment to achieving the right outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to community engagement and support for their employees. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.