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- Tasks: Help people find their perfect home and manage lettings with a supportive team.
- Company: Join Bromford, a company dedicated to making a difference in people's lives.
- Benefits: Flexible part-time hours, remote work options, and a chance to make a real impact.
- Other info: Dynamic role with diverse cases and opportunities for personal growth.
- Why this job: Be the reason families thrive in their homes and build brighter futures.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Venture Court, Wolverhampton
Contract: Permanent, Part‑time, 30 hours per week, Monday-Friday
Workstyle: Roaming - a mix of working from home and office
Closing Date: Sunday 17 May 2026
Do you enjoy helping people feel confident, supported, and well‑informed? If delivering great customer service and building strong relationships motivates you, you may be just what we’re looking for in a Lettings Adviser at Bromford. Our lettings team manages the effective day‑to‑day delivery of lettings across the business. As part of the team, you’ll work closely with colleagues and local authorities to ensure fair and timely allocation of properties. You’ll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre‑tenancy checks, collaborating with our empty homes team to minimise void time. And you’ll maintain and manage property shortlists according to Bromford’s and local authority, ensuring a fair and transparent process. The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you’ll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive.
What we’re looking for:
- Customer focussed experience: you’ve previously worked in a customer‑facing role. While experience in housing or lettings is a plus, a passion for customer service is most important.
- Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
- Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
- Organisational skills: You can prioritise and manage your workload efficiently.
- Enthusiasm for the role: You’re committed to helping customers find the right home where they can thrive.
- Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies.
- Tech‑savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
- A great ambassador: You embody BFL's values and positively represent our values.
You’ll be based in our Wolverhampton office with regular home working available. A basic DBS check is required.
Lettings Advisor - Wolverhampton, West Midlands County employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Advisor - Wolverhampton, West Midlands County
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings and housing sector. Attend local events or join online groups where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, have a quick summary of your experience and what makes you a great fit for the Lettings Advisor role ready to go. Keep it friendly and engaging!
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to discuss specific examples of how you've delivered excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Bromford!
We think you need these skills to ace Lettings Advisor - Wolverhampton, West Midlands County
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your customer-facing experience in your application. We want to see how you've gone above and beyond to help customers feel supported and informed, as this is key for the Lettings Advisor role.
Communicate Clearly: Use clear and friendly language in your written application. We value strong communication skills, so let your personality shine through while keeping it professional. Remember, we’re looking for someone who can connect with both colleagues and customers!
Demonstrate Your Organisational Skills: Since the role involves managing a diverse caseload, be sure to mention any relevant experiences where you’ve successfully prioritised tasks. We love seeing how you keep things running smoothly, even when things get a bit hectic!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Before the interview, make sure you understand Bromford's mission and values. Familiarise yourself with their lettings process and the role of a Lettings Advisor. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or built strong relationships. This is key for the role, so be ready to highlight your passion for helping others.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and warmly. You might be asked to role-play a scenario with a customer, so being able to communicate effectively and empathetically will set you apart. Remember, it's all about making connections!
✨Be Ready for Challenges
Expect questions about how you handle difficult situations. Think of examples where you've shown resilience and adaptability. Showing that you can stay positive and proactive under pressure will resonate well with the interviewers.