Hours: Full Time, 37.5 hours per week, Monday-Friday
Contractual base: Wolverhampton
Operational requirement: Travel across your allocated area as required
Additional requirements: Full UK driving licence required
Finding the right home can change a customer's future.
We're looking for a customer-focused Lettings Officer to join our team and play a key role in helping customers access safe, secure and affordable homes. This is an opportunity to make a real impact by supporting customers through their housing journey, ensuring homes are let quickly, fairly and in line with local needs.
Working closely with colleagues, local authorities and community partners, you'll help create sustainable communities by matching customers with suitable homes, reducing void periods and delivering an excellent customer experience from enquiry through to tenancy sign-up. As part of our Place approach, you'll also support customers with property viewings, garage lettings and mutual exchanges, helping them access the right housing solutions and responding to changing needs within local communities.
What you'll be doing
- Managing the end-to-end lettings process from property availability through to sign-up
- Working with local authorities and nomination partners to allocate homes fairly and efficiently
- Supporting customers through affordability, verification and tenancy processes
- Arranging and conducting property viewings when required
- Managing garage lettings and supporting mutual exchange applications
- Working collaboratively with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes
- Building positive relationships with customers, colleagues and external partners
What we’re looking for
You’ll have experience in a customer-focused environment and be confident managing multiple priorities while delivering a high-quality service. You’ll enjoy building relationships, communicating with a wide range of people and finding practical solutions to support customers.
We're particularly interested in hearing from people who have:
- Strong organisation and administrative skills
- Experience using computer-based systems and maintaining accurate records
- The ability to manage sensitive conversations professionally and with empathy
- A proactive approach and a genuine commitment to helping customers
- Experience within social housing, lettings or the wider housing sector (desirable)
A CIH Level 3 qualification, or a willingness to work towards it, would be advantageous.
This is a fantastic opportunity to join a team that makes a direct difference to customers and communities every day. You'll be part of an organisation that's customer-driven, ambitious and all-in, helping ensure our homes are allocated fairly and our customers receive the support they need to thrive.
Lettings Advisor - Wolverhampton employer: Bromford
Bromford is an exceptional employer that prioritises community-focused services and employee development, making it a rewarding place to work as a Lettings Advisor in Chipping Sodbury. With a flexible workstyle that includes both home and office-based tasks, employees benefit from a supportive culture that values customer service and teamwork, while also having opportunities for personal growth and professional training. Join us to make a meaningful impact in helping families find their homes and build brighter futures.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Advisor - Wolverhampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Bromford.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Bromford? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Bromford's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Advisor - Wolverhampton role at Bromford, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Bromford
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Bromford operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Bromford. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Bromford.
