At a Glance
- Tasks: Help people find their perfect home and manage lettings processes.
- Company: Join Bromford, a leading housing provider with a community-focused approach.
- Benefits: Enjoy hybrid working, generous holiday, and a £500 annual benefits allowance.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them thrive in their homes.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
Location: Wolverhampton, WV10 6TB
Contract: Permanent, Full-time, 37.5 hours per week, Monday-Friday
Workstyle: Roaming - a mix of working from home and office
Closing Date: Monday 31 August 2026. This vacancy is subject to an earlier closing date depending on the volume of applications. Please apply early.
Do you enjoy helping people feel confident, supported, and well-informed? If delivering great customer service and building strong relationships motivates you, you may be just what we’re looking for in a Lettings Adviser at Bromford. Our lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you’ll work closely with colleagues and local authorities to ensure fair and timely allocation of properties. You’ll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimise void time. And you’ll maintain and manage property shortlists, ensuring a fair and transparent process. The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you’ll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive.
What We’re Looking For
- Customer focussed experience: you've previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important.
- Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
- Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
- Accuracy, attention to detail and initiative: Accuracy is critical in this role. You take pride in getting things right first time, maintaining accurate records, completing checks thoroughly, and using your initiative to identify and resolve issues before they impact customers, colleagues or the business.
- Organisational skills: You can prioritise and manage your workload efficiently.
- Enthusiasm for the role: You’re committed to helping customers find the right home where they can thrive.
- Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies.
- Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
- A great ambassador: You embody BFL's values and positively represent our values.
By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. You’ll be based in our Wolverhampton office with regular home working available. A basic DBS check is required.
Apply by Monday 31 August 2026. Interviews will be held at our Venture Court office, Wolverhampton.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer
- Hybrid working, with the flexibility to work across our main locations and home.
- Occupational Health, mental health first aiders, menopause champions and annual health checks.
- A choice of pension schemes with employer contributions of up to 10%.
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family.
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more.
- Generous holiday, occupational sick pay and paid family leave.
- Fully funded CIH qualification, if it's a requirement of your role.
Lettings Advisor - Full-Time in Wolverhampton employer: Bromford
Bromford is an exceptional employer that prioritises community-focused services and employee development, making it a rewarding place to work as a Lettings Advisor in Chipping Sodbury. With a flexible workstyle that includes both home and office-based tasks, employees benefit from a supportive culture that values customer service and teamwork, while also having opportunities for personal growth and professional training. Join us to make a meaningful impact in helping families find their homes and build brighter futures.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Advisor - Full-Time in Wolverhampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Bromford.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Bromford? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Bromford's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Advisor - Full-Time in Wolverhampton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Advisor - Full-Time role at Bromford, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Bromford
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Bromford operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Bromford. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Bromford.
