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- Tasks: Lead a team to manage income collection and support customers in sustaining their homes.
- Company: Join Bromford Flagship LiveWest, a values-led organisation focused on community impact.
- Benefits: Enjoy performance-related pay, pension options, and discounts with hundreds of retailers.
- Other info: Flexible workstyle with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in leading customer-facing teams and knowledge of income collection processes.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Permanent, Full-time
Workstyle: Roaming role with a mix of office based work, customer home visits and home working.
Hours: 37.5 hrs per week (Monday - Friday)
Additional Information: A full UK driving licence and access to a vehicle are essential. This role is subject to an enhanced DBS check, completed for the successful candidate.
Closing Date: Friday 8 May 2026
Are you ready to lead a high performing team, make a meaningful local impact, and help customers sustain their homes and thrive? At Bromford Flagship LiveWest (BFL), we believe everyone has the right to a safe, secure and warm home. We support over 300,000 customers across 120,000 homes, and we're moving to a place based model that puts people, communities and local leadership at the centre of how we work.
The role:
As an Income Manager, you'll lead a team of Income Management Advisors responsible for collecting over £70m in rent and service charge income, while ensuring customers receive the right support to sustain their tenancies. This is a visible, roaming leadership role where your presence really matters. You'll balance performance with purpose - driving strong income results while focusing on early intervention, customer wellbeing and long term tenancy success. You’ll provide clear leadership, coaching and technical guidance, supporting colleagues to manage complex cases confidently and proportionately. Working closely with customers, partners and colleagues across housing, neighbourhoods and support services, you’ll help prevent arrears from escalating and shape services around local needs. This is not just about managing numbers - it's about leading people, building trust and strengthening communities.
Key responsibilities:
- Lead, motivate and develop a high performing income management team
- Drive income performance through effective case management, data insight and KPI delivery
- Ensure income management policies, legal requirements and regulatory standards are met
- Support colleagues with complex cases, including home visits where required
- Manage customer complaints, stakeholder enquiries and escalations
- Use insight and reporting to improve service efficiency and customer outcomes
- Contribute to service improvement, change activity and income related projects
- Build strong relationships across teams and with external partners
- Working 2-3 days per week in one of our local offices supporting your patch
What you’ll bring:
- Proven experience leading a customer facing team, ideally within income collection, housing or a related environment
- Strong knowledge of arrears management, income collection processes and relevant legislation
- Experience working with customers who may have complex needs or vulnerabilities
- A coaching led leadership style with a focus on developing people
- A track record of delivering performance while maintaining excellent customer service
- Confidence using data, reports and housing systems to drive improvement
- Excellent communication, judgement and relationship building skills
Why BFL?
Your work will help protect the income that funds vital services - but the real reward is helping customers gain stability, sustain their tenancies and build better futures in the places they call home. If you’ve worked as an Income Manager, Income Team Leader, Benefits Team Leader or Housing Team Leader, this could be a strong next step in a values led organisation that puts people and place first.
Our benefits include:
- Up to 10% performance related pay
- A range of pension options
- Access to the YuLife wellbeing app with wellbeing services
- Benekit discounts with hundreds of retailers
- £500 per year to spend on flexible benefits
Housing Income Manager - Wolverhampton employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Manager - Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who might know about opportunities at Bromford Flagship LiveWest. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to support customers and communities, and think of examples from your experience that align with this. We want to see how you can contribute to their goals!
✨Tip Number 3
Showcase your leadership skills during the interview. Talk about how you've motivated teams in the past, especially in challenging situations. Remember, they’re looking for someone who can balance performance with purpose!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to help customers thrive.
We think you need these skills to ace Housing Income Manager - Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Manager role. Highlight your experience in leading teams and managing income collection, as well as any relevant legislation knowledge. We want to see how your skills align with our mission at BFL!
Showcase Your Leadership Style: We’re looking for a coaching-led leader, so don’t shy away from sharing examples of how you’ve developed your team in the past. Talk about your approach to motivating others and how you’ve handled complex cases. This will help us see your fit for the role!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, especially when it comes to important details like your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on your knowledge of income collection processes and relevant legislation. Familiarise yourself with Bromford Flagship LiveWest's mission and values, as well as their approach to customer wellbeing and community building. This will show that you're not just interested in the role, but also in making a meaningful impact.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching-led leadership style. Think about times when you've motivated a team or supported colleagues through complex cases. Be ready to discuss how you balance performance with purpose, ensuring that your team delivers results while maintaining excellent customer service.
✨Demonstrate Data Savvy
Since this role involves using data to drive improvement, be prepared to talk about your experience with data analysis and reporting. Bring specific examples of how you've used insights to enhance service efficiency or customer outcomes in previous roles. This will help illustrate your ability to leverage data effectively.
✨Build Rapport
As this is a customer-facing role, practice your communication skills. Think about how you can build trust and strengthen relationships with customers and stakeholders. During the interview, engage with your interviewers, listen actively, and respond thoughtfully to their questions to demonstrate your relationship-building skills.