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- Tasks: Support and coach residents in managing their homes while building community relationships.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Flexible work style, competitive salary, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Full-time role with travel to local areas and regular home working options.
The predicted salary is between 36000 - 60000 £ per year.
Operational patch: Cheswick Green, Tidbury Green and surrounding areas (B90)
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 22 February 2026
Date of Interview: Friday 27 February taking place in Harborne
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.
As a neighbourhood coach, you will work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage all aspects of housing management including tenancy sign ups and changes, anti-social behaviour and safeguarding. You may have involvement with court work and evictions. You will have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you will make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escape any property maintenance issues.
To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You will travel to and from surrounding areas as required. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient - who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us? By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
Neighbourhood Coach - Solihull in Tidbury Green employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Solihull in Tidbury Green
✨Tip Number 1
Get to know the company! Research Bromford and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a neighbourhood coach, you'll need to have tough conversations. Role-play with a friend or family member to get comfortable discussing sensitive topics and showcasing your coaching abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make a positive impact in the community.
We think you need these skills to ace Neighbourhood Coach - Solihull in Tidbury Green
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a positive impact in the community and are excited about the role of a neighbourhood coach.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or housing management. We’re looking for self-starters with resilience, so share specific examples that demonstrate your skills and how you've handled varied workloads.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Bromford
✨Know Your Patch
Familiarise yourself with the operational areas of Cheswick Green and Tidbury Green. Understand the community dynamics, local services, and any recent developments in housing management. This will show your genuine interest in the role and help you connect better with the interviewers.
✨Showcase Your People Skills
As a neighbourhood coach, you'll be working closely with customers. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. Highlight your ability to coach and guide others, as this is crucial for the position.
✨Demonstrate Resilience
Be ready to discuss situations where you've faced challenges or difficult conversations. Share how you managed these scenarios while maintaining a positive outcome. This will illustrate your tenacity and ability to handle a busy workload effectively.
✨Prepare Questions
Think of insightful questions to ask about the role and the company culture. This shows your enthusiasm and helps you gauge if the organisation aligns with your values. Consider asking about their approach to community engagement or how they support staff development.