At a Glance
- Tasks: Support customers with income management and tenancy sustainment while tackling financial challenges.
- Company: Join Bromford, a company dedicated to creating homes that help people thrive.
- Benefits: Enjoy a flexible workstyle with a mix of homeworking and office visits.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: Experience in income recovery and knowledge of housing law is essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Permanent, Full-time
Workstyle: Roaming - a mix of homeworking, office, and customer home visits
Operational base: Gloucestershire
Closing date: Sunday 21 June
Are you an experienced income specialist ready to hit the ground running? We're looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you're confident in your knowledge of housing law, benefits, and court processes - and you're passionate about making a difference - this could be the role for you.
At Bromford, we believe in homes that enable people to thrive. As an income management officer, you'll be a key part of that mission - supporting customers to manage their rent, maximise their income, and stay securely housed.
What you'll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we're looking for:
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who's target-driven but always customer-focused
- A self-starter who thrives in a fast-paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Closing Date: Sunday 21 June 2026.
Housing Income officer - Tewkesbury, Gloucestershire employer: Bromford
At Bromford, we pride ourselves on being an exceptional employer that champions employee growth and a supportive work culture. Our flexible roaming workstyle allows you to balance homeworking with office and customer visits, ensuring you can thrive both personally and professionally while making a meaningful impact in the community. With a focus on empathy and collaboration, we empower our team members to excel in their roles and contribute to our mission of enabling people to thrive in their homes.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income officer - Tewkesbury, Gloucestershire
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and tenancy sustainment. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've helped customers manage their finances or overcome challenges. This will demonstrate your experience and passion for making a difference in people's lives.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Income officer - Tewkesbury, Gloucestershire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with our mission at Bromford, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Income Officer, you'll need to communicate effectively with customers and colleagues. Use your application to demonstrate your confident communication style and problem-solving abilities. Share examples of how you've successfully navigated challenging conversations in the past.
Highlight Your Knowledge:We’re looking for someone who knows their stuff when it comes to housing law, benefits, and court processes. Make sure to mention any relevant qualifications or experiences that showcase your expertise in these areas. This will help us see you as a strong candidate right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Bromford and how you can be part of our mission.
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, benefits, and court processes. Being able to confidently discuss these topics will show that you're not just familiar with the basics but are ready to tackle the complexities of the role.
✨Showcase Your Empathy
As an income management officer, you'll be dealing with vulnerable customers. Prepare examples of how you've supported individuals in challenging situations before. This will demonstrate your ability to handle sensitive conversations with care and professionalism.
✨Be Data-Savvy
Familiarise yourself with the data and insight tools relevant to the role. Be ready to discuss how you've used data to inform your decisions in past roles. This will highlight your analytical skills and your commitment to continuous improvement.
✨Practice Your Communication Skills
Since this role requires a confident communicator, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as both knowledgeable and approachable.
