Home Ownership Customer officer - Tewkesbury
Employer:
Bromford
Location:
Tewkesbury, Gloucestershire, GL20 8ND
Pay:
£33,500 to £33,500 per year, Excellent Plus Benefits
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
08/11/2026
About this job
Contract: Permanent, Full-time,
37.5 hours per week Operational patch: Tewkesbury Closing date: Sunday 8 November At BFL, Place is at the heart of our Strategy 2026-31 and brings our purpose, enabling people to thrive, to life.
Because thriving communities are about more than just great homes.
They’re about safe, connected and inspiring neighbourhoods where people can truly belong and build strong foundations for their lives.
Through Place, we take a wider view of every community we serve
- creating meaningful partnerships and joining forces with others to make each Place stronger.
About the role Working across your regional patch, you’ll take ownership of day‑to‑day homeownership queries, income recovery tasks, and case management.
You’ll be a visible, proactive presence
- supporting customers, progressing cases, and working closely with Place‑based teams, legal colleagues and external solicitors, and the New Homes team to create positive outcomes.
This role offers variety, autonomy, and the chance to make a real impact in people’s lives, especially those who need extra guidance or early intervention.
What you’ll be doing Managing homeownership customer cases from first query through to resolution.
Handling a wide range of housing management and basic lease related enquiries.
Supporting customers face‑to‑face through home visits when needed.
Driving income collection and arrears recovery activity, including negotiating sustainable payment plans.
Preparing notices, legal documentation, and referrals to solicitors in line with procedure.
Completing Income & Expenditure assessments and offering budgeting or welfare benefits guidance.
Collaborating with colleagues to reduce arrears while balancing customer vulnerability, support needs, and organisational risk.
Maintaining accurate case records and complying with GDPR requirements.
Identifying risks early and escalating high‑risk or complex cases appropriately.
Providing customer insight to help shape and improve service delivery.
Participate in home ownership customer consultation events as required About you You’re someone who builds trust quickly, communicates clearly, and thrives in a role where no two days look the same.
You’re confident managing your own caseload, able to balance empathy with strong decision‑making, and motivated by helping customers achieve sustainable outcomes.
You will also bring: Experience in housing income, leasehold management, neighbourhood management or similar.
Knowledge of homeownership leases and arrears recovery processes.
An understanding of welfare benefits legislation.
The ability to work collaboratively with solicitors, legal teams, lenders, and internal colleagues.
Strong organisational and communication skills.
You will also need A full UK driving licence and the ability to travel across your region.
GCSEs in Maths and English (Grade C/4 or above) or equivalent.
CIH) is desirable.
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Home Ownership Customer officer - Tewkesbury employer: Bromford
Bromford is an exceptional employer that prioritises community-focused services and employee development, making it a rewarding place to work as a Lettings Advisor in Chipping Sodbury. With a flexible workstyle that includes both home and office-based tasks, employees benefit from a supportive culture that values customer service and teamwork, while also having opportunities for personal growth and professional training. Join us to make a meaningful impact in helping families find their homes and build brighter futures.
