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- Tasks: Provide high-level support to the Chief Customer Officer and coordinate key projects.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a permanent role with competitive hours and opportunities for growth.
- Why this job: Make a real impact by supporting senior leaders and shaping customer service strategies.
- Qualifications: Experience in supporting leaders, excellent communication skills, and strong organisational abilities.
- Other info: Fast-paced environment with a focus on collaboration and making a difference.
The predicted salary is between 40000 - 50000 £ per year.
Contract type: Permanent
Hours: 37.5 hours per week, Mon-Fri
Operational patch: Supporting the Chief Customer Office across our full Bromford Flagship geography
Closing date: Monday 6 April 2026
About the role
We’re looking for an Executive Support Manager to provide exceptional, high level support to our Chief Customer Officer and wider Customer Experience (CE) leadership team. It’s an exciting and fast paced role at the heart of the directorate - coordinating priorities, enabling delivery of our business plan, and ensuring our strategic office operates smoothly and effectively. You’ll work closely with senior leaders, using your insight, judgement and organisational strengths to ensure business critical activity stays on track. This is a brilliant opportunity for someone who thrives in a varied, high visibility role and enjoys making things happen behind the scenes.
What you’ll be doing
You’ll lead the day to day running of our CE strategic office, ensuring programmes of work, key meetings and directorate priorities are well organised, well communicated and delivered with quality. You’ll support senior colleagues with business planning, project coordination, reporting and governance - and you’ll play an important role in shaping clear, confident communications across the directorate. This role will see you juggling multiple priorities, working at pace and building strong relationships across CE and beyond. It’s a role for someone who’s proactive, trusted and comfortable navigating both detail and big picture thinking.
What you’ll bring
- Strong experience supporting senior leaders in a complex or fast moving environment
- Confident communicator with excellent written, verbal and presentation skills
- Ability to manage multiple priorities and coordinate programmes of work
- Comfortable using insight, data and structured reporting to drive clarity
- Highly organised, collaborative and confident working with stakeholders at all levels
- Experience preparing papers, agendas, briefings or senior level reporting
- A proactive, solutions focused mindset with genuine passion for customer experience
Why this role matters
Our Customer Experience directorate is at the core of how we deliver safe, warm homes and great service. This role ensures our strategic activity runs smoothly, decisions are informed, communication is clear, and senior leaders are supported to deliver their best work. You’ll help keep us aligned, connected and moving forward - making a visible difference to colleagues and customers.
Apply by
If you’re motivated by the opportunity to shape, support and strengthen a high performing customer directorate, we’d love to hear from you. Please submit your application through our website by Monday 6 April 2026. Submitting online ensures your details are captured accurately and allows us to consider every applicant fairly. Early applications are encouraged, as we review them throughout the campaign and may close the advert early if we receive a high volume of interest. This recruitment process will involve a two stage assessment, giving you the opportunity to demonstrate both your experience and your approach to the role.
Executive Support Manager - Gloucestershire in Tewkesbury employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Support Manager - Gloucestershire in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Bromford or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the Chief Customer Officer and the Customer Experience team. Knowing their priorities and challenges will show you’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen and considered fairly. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Executive Support Manager - Gloucestershire in Tewkesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience supporting senior leaders. Use specific examples that showcase your organisational skills and ability to manage multiple priorities, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, don’t hold back! Use clear and confident language in your application. We want to see how you can convey complex information simply and effectively.
Highlight Your Proactive Mindset: We love a solutions-focused approach! In your application, share instances where you’ve taken the initiative to solve problems or improve processes. This will show us that you’re the kind of person who thrives in a fast-paced environment.
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to capture your details accurately and ensure a fair review process. Plus, early applications are encouraged, so don’t wait until the last minute!
How to prepare for a job interview at Bromford
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Executive Support Manager role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as supporting senior leaders and managing multiple priorities. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a confident communicator, it’s essential to demonstrate your written and verbal skills during the interview. Prepare examples of how you've effectively communicated with stakeholders at various levels. You might even want to bring along a sample of a report or presentation you've created to showcase your abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and organisational skills. Think of specific situations where you successfully managed competing priorities or coordinated complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Proactive Mindset
The role requires a proactive and solutions-focused approach. Be ready to discuss instances where you took the initiative to improve processes or support your team. Highlight your passion for customer experience and how it drives your work ethic, showing that you’re not just reactive but also forward-thinking.