At a Glance
- Tasks: Support customers with financial wellbeing and manage income recovery in a dynamic role.
- Company: Join a values-led organisation that prioritises people and community impact.
- Benefits: Flexible working, performance pay, generous holiday, and career development opportunities.
- Other info: Roaming role with a supportive team and visible impact on the community.
- Why this job: Make a real difference by helping people stay in their homes and manage finances.
- Qualifications: Experience in income recovery, strong communication skills, and knowledge of housing law.
The predicted salary is between 30000 - 40000 £ per year.
Contract: 12-Month Fixed-term
Workstyle: Roaming - a mix of homeworking, office, and customer home visits
Operational base: Telford, Lichfield and surrounding areas
Closing date: Thursday 4 June 2026.
Are you confident in making sound decisions, managing challenging conversations, and supporting customers to improve their financial wellbeing? We’re looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you’re confident in your knowledge of housing law, benefits, and court processes — and you’re passionate about making a difference — this could be the role for you.
What You’ll Be Doing
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What We’re Looking For
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who’s target-driven but always customer-focused
- A self-starter who thrives in a fast-paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
Why join us?
This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You’ll be working in a role that’s both challenging and rewarding — helping people stay in their homes and take control of their finances. We’re a values-led organisation that puts people first — both our customers and our colleagues. If you’re looking for a role where you can make a real difference, we’d love to hear from you.
What We Offer
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
Housing Income Officer in Tamworth employer: Bromford
Join a values-led organisation in Telford, where your role as a Housing Income Officer will not only challenge you but also allow you to make a significant impact on the lives of our customers. With a supportive work culture that prioritises employee wellbeing and offers flexible working arrangements, you will have access to generous benefits, career development opportunities, and a performance-related pay structure that rewards your contributions. If you're passionate about helping others and thrive in a dynamic environment, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Officer in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those tricky conversations! Brush up on your negotiation skills and practice how to handle challenging discussions. This will help you shine during interviews, especially when discussing income recovery and customer support.
✨Tip Number 3
Show off your knowledge! Be ready to discuss housing law, benefits, and court processes in detail. This will demonstrate your expertise and passion for making a difference in people's lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in the community.
We think you need these skills to ace Housing Income Officer in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of housing law and benefits!
Showcase Your Communication Skills:As a Housing Income Officer, you'll need to manage challenging conversations with customers. Use your application to demonstrate your confident communication style and problem-solving abilities. Share examples that show how you’ve successfully navigated tough situations in the past.
Highlight Your Customer Focus:We’re all about putting people first! Make sure to emphasise your customer-focused approach in your application. Talk about how you've supported vulnerable customers and helped them improve their financial wellbeing — it’s what we care about most!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on housing law, benefits, and court processes. Being able to confidently discuss these topics will show that you’re not just familiar with the role but also passionate about making a difference in people's lives.
✨Showcase Your Empathy
Prepare examples of how you've supported vulnerable customers in the past. Highlighting your ability to handle challenging conversations with empathy and professionalism will resonate well with the interviewers.
✨Be Data-Savvy
Familiarise yourself with how data can inform your approach to income recovery and tenancy sustainment. Be ready to discuss how you’ve used data insights in previous roles to improve outcomes for customers.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you’ve tackled complex financial challenges. Show how you approached these situations with tenacity and a fair but firm attitude, as this is key for the role.
