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- Tasks: Support and coach residents to manage their homes effectively while building community relationships.
- Company: Join a leading housing provider focused on community services and employee satisfaction.
- Benefits: Flexible working, performance pay, generous holiday, and wellness support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Enjoy excellent career growth opportunities and a positive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Operational patch: Cheswick Green, Tidbury Green and surrounding areas (B90)
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.
As a neighbourhood coach, you will work independently to manage a patch of around two hundred homes, ensuring the properties are well maintained, customers are aware of their responsibilities, and offering coaching and guidance.
Day to day you will manage all aspects of housing management including tenancy sign ups and changes, anti-social behaviour and safeguarding. You may have involvement with court work and evictions. You will have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you will ensure we effectively allocate empty homes, manage customers' expectations around repairs, and escalate any property maintenance issues.
To be successful, you will need to genuinely care about people, possess resilience, and have experience managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as those who are curious and do not shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You will travel to and from surrounding areas as required. Regular home working is available.
You Will Be Someone Who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us? By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
Neighbourhood Coach - Solihull employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Solihull
✨Tip Number 1
Get to know the company inside out! Research Bromford and its values, especially how they focus on community services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on scenarios related to customer service and housing management, so you can demonstrate your skills and experience effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Neighbourhood Coach - Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Coach role. Highlight your experience in customer-facing roles and any relevant housing management skills. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for helping people shine through in your application. Share specific examples of how you've made a positive impact in previous roles. We love candidates who genuinely care about making a difference in their communities!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, as this is key in the Neighbourhood Coach role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford
✨Know Your Patch
Before the interview, take some time to research Cheswick Green, Tidbury Green, and the surrounding areas. Familiarise yourself with the community, its needs, and any recent developments. This will show your potential employer that you’re genuinely interested in the role and understand the environment you'll be working in.
✨Showcase Your People Skills
As a neighbourhood coach, your ability to connect with people is crucial. Prepare examples of how you've successfully built relationships in previous roles, especially in customer-facing positions. Highlight your experience in coaching and guiding others, as this will resonate well with the interviewers.
✨Prepare for Tough Conversations
Expect questions about handling difficult situations, such as anti-social behaviour or safeguarding issues. Think of specific instances where you’ve navigated challenging conversations and what strategies you used to achieve positive outcomes. This will demonstrate your resilience and problem-solving skills.
✨Understand the Company Values
Familiarise yourself with Bromford's values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their community-focused approach. This will help you stand out as a candidate who not only fits the role but also embodies the company culture.