Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage arrears, support customers, and lead income recovery efforts.
- Company: Bromford is a friendly housing organisation focused on customer service and community impact.
- Benefits: Enjoy a roaming workstyle and the chance to make a real difference in people's lives.
- Why this job: Join a high-performing team and help customers improve their lives while developing your skills.
- Qualifications: Experience in housing income roles and strong collaboration skills are essential.
- Other info: Apply by 20 April; early applications may be prioritised.
Contract: Fixed term for 9 months
Location: Staple Hill, Bristol, BS16
Workstyle: Roaming
Application Closing Date: Sunday 20 April (We may close the advert early depending on application volume)
If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.
Key Responsibilities:- Arrears Management: Manage and reduce arrears through effective strategies and interventions.
- Case Management: Handle complex cases, providing support and guidance to customers.
- Income Recovery: Lead efforts to recover income, ensuring targets are met.
- Coaching: Mentor and train team members, fostering a collaborative environment.
- Experience in Housing in an Income Related Role: Proven track record in income management within the housing sector.
- Collaboration: Ability to work effectively with internal and external stakeholders.
- Coaching and Supervision: Experience in mentoring and supervising team members.
- Performance Management Driven/Target Driven: Strong focus on achieving performance targets and driving results.
If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.
The closing date for applications is Sunday, 20 April. Interviews will take place at our office in Chipping Sodbury.
Don't miss out on this exciting opportunity—apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.
Senior Housing Income Officer employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Income Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced in income management within the housing sector. Research common arrears management strategies and be prepared to discuss how you've successfully implemented similar strategies in your previous roles.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in income-related roles. Attend local housing events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare examples of how you've coached or mentored team members in the past. Be ready to share specific instances where your guidance led to improved performance or successful outcomes, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Demonstrate your passion for customer service by thinking of ways you can enhance the customer experience in income management. Consider innovative ideas or approaches you've used before that could be beneficial in this role.
We think you need these skills to ace Senior Housing Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income management within the housing sector. Emphasise any relevant achievements, particularly in arrears management and income recovery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed complex cases or coached team members in the past.
Highlight Key Skills: In your application, clearly outline your skills in collaboration, coaching, and performance management. Use bullet points to make these stand out and relate them directly to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bromford
✨Showcase Your Experience in Income Management
Be prepared to discuss your previous roles in income management within the housing sector. Highlight specific examples of how you've successfully managed arrears and recovered income, as this will demonstrate your capability for the Senior Housing Income Officer position.
✨Emphasise Your Coaching Skills
Since the role involves mentoring and training team members, be ready to share your experiences in coaching others. Discuss any strategies you've used to foster collaboration and improve team performance, as this will show your leadership potential.
✨Demonstrate Your Customer Service Passion
Bromford values excellent customer service, so make sure to convey your passion for helping customers. Share stories that illustrate your ability to build relationships and provide support, especially in complex cases.
✨Prepare for Performance-Driven Questions
Expect questions related to performance management and achieving targets. Be ready to discuss how you set goals, track progress, and drive results in your previous roles, as this aligns with the expectations for the position.
