At a Glance
- Tasks: Support customers with rent management and financial advice while making a real difference.
- Company: Join Bromford, a values-led organisation focused on helping people thrive.
- Benefits: Flexible hybrid working, competitive pay, generous holiday, and career development opportunities.
- Other info: Dynamic role with opportunities for personal growth and a focus on customer wellbeing.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive team.
- Qualifications: Experience in income recovery, strong communication skills, and knowledge of housing law.
The predicted salary is between 30000 - 40000 £ per year.
Contract: 12-Months Fixed-Term
Workstyle: Roaming - a mix of homeworking, office, and customer home visits
Operational base: Gloucestershire
Are you an experienced income specialist ready to hit the ground running? We’re looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you’re confident in your knowledge of housing law, benefits, and court processes — and you’re passionate about making a difference — this could be the role for you.
At Bromford, we believe in homes that enable people to thrive. As an income management officer, you’ll be a key part of that mission — supporting customers to manage their rent, maximise their income, and stay securely housed.
What You’ll Be Doing
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What We’re Looking For
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who’s target-driven but always customer-focused
- A self-starter who thrives in a fast-paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Why Join Us?
This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You’ll be working in a role that’s both challenging and rewarding — helping people stay in their homes and take control of their finances. We’re a values‑led organisation that puts people first — both our customers and our colleagues. If you’re looking for a role where you can make a real difference, we’d love to hear from you.
What We Offer
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
Interviews will take place at our office in Tewkesbury.
Rent Recovery & Benefits Advisor - Hybrid Role employer: Bromford
Bromford is an exceptional employer that prioritises the well-being of both its customers and employees, offering a supportive and high-performing work environment. With flexible hybrid working arrangements, generous benefits including performance-related pay and a comprehensive Employee Assistance Programme, as well as attractive career development opportunities, you will have the chance to make a meaningful impact in the lives of those you support while advancing your own professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Recovery & Benefits Advisor - Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to income recovery and tenancy sustainment. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've supported customers through financial challenges, as this will resonate with employers looking for someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Rent Recovery & Benefits Advisor - Hybrid Role
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of housing law and benefits!
Showcase Your Communication Skills:As a Rent Recovery & Benefits Advisor, you'll need to communicate effectively with customers and colleagues. Use your application to demonstrate your confident communication style and problem-solving abilities. We love seeing examples of how you've handled challenging conversations!
Highlight Your Customer Focus:We’re all about putting people first at Bromford. In your application, share specific instances where you’ve gone above and beyond for customers, especially in tough situations. This will show us that you’re not just target-driven but also genuinely care about making a difference.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy to do — just follow the prompts!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, benefits, and court processes. Being able to confidently discuss these topics will show that you're not just familiar with the basics but are ready to tackle the complexities of the role.
✨Showcase Your Empathy
As a Rent Recovery & Benefits Advisor, you'll be dealing with vulnerable customers. Prepare examples of how you've supported individuals in challenging situations before. This will demonstrate your ability to handle sensitive conversations with care and professionalism.
✨Be Data-Savvy
Familiarise yourself with the data and insights relevant to income recovery and tenancy sustainment. Be ready to discuss how you've used data in past roles to inform your approach and improve outcomes for customers.
✨Practice Your Court Presentation Skills
Since you'll need to prepare and present cases in court, it’s crucial to practice articulating your points clearly and confidently. Consider doing mock presentations or role-playing scenarios to build your confidence before the interview.
