Rent and Service Charge Analyst

About The Role

Contract: 12-month fixed term

Hours: Full time, 37.5 hours per week

Contractual base: Negotiable - occasional travel to Wolverhampton required

Closing date: 12/10/2026

Help us ensure our rents and service charges are accurate, compliant and provide the foundation for great customer outcomes.

At Bromford Flagship LiveWest, accurate rent and service charge management plays a vital role in delivering excellent customer service, supporting regulatory compliance and enabling informed business decisions. As our Rent & Service Charge Analyst, you’ll provide expert analysis and operational support across all aspects of customer charges, helping to maintain high-quality data, robust processes and exceptional service delivery.

Working as part of our Finance team, you’ll support rent setting, service charge administration, reporting and data management activities, while collaborating with colleagues across the organisation to ensure customers receive accurate information and support. This is an excellent opportunity to develop your expertise in a specialist area while contributing to a transforming and supportive team environment.

What You’ll Be Doing

As a Rent & Service Charge Analyst, you’ll play a key role in the production, administration and reporting of customer rent and service charge data. You’ll work with complex information, maintain high standards of accuracy and provide expert support to colleagues, customers and external stakeholders.

Your Responsibilities Will Include

• Supporting the production and maintenance of rent and service charge data, including rent setting, service charge estimates, reconciliations, reporting and query resolution.
• Maintaining accurate customer charge, financial and property information within our systems to ensure data integrity and compliance.
• Delivering high-quality analysis and reporting to support operational, audit and regulatory requirements.
• Supporting annual rent and service charge reviews, regulatory returns and other key cyclical activities.
• Working closely with colleagues to investigate and resolve customer charge queries in a timely and accurate manner.
• Ensuring financial information is processed efficiently while maintaining excellent levels of accuracy and attention to detail.

What We’re Looking For

We’re looking for a motivated and analytical individual who enjoys working with data, solving problems and delivering excellent customer outcomes. You’ll be highly organised, comfortable working with complex information and able to communicate technical concepts clearly to a range of stakeholders.

You’ll Bring

• Experience working with rent, service charges or customer charges.
• Strong Excel skills and confidence using financial and business systems, ideally including Microsoft Dynamics.
• Experience handling and analysing complex data.
• Excellent analytical, numerical and problem-solving skills.
• Strong communication skills with the ability to explain technical information clearly and effectively.
• A methodical and detail-focused approach with the ability to deliver accurate work within agreed timescales.

Why join us?

This is a fantastic opportunity to build your expertise in a specialist area of housing finance while making a meaningful contribution to customer outcomes and business performance. You’ll join a supportive and evolving team where you’ll have the opportunity to develop professionally, work with a wide range of stakeholders and play an important role in delivering key organisational priorities.

At Bromford, we’re committed to helping our customers thrive, and our colleagues play a vital role in making that happen. If you’re passionate about data, accuracy and continuous improvement, we’d love to hear from you.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Attractive career development opportunities