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- Tasks: Enhance customer satisfaction by managing post-completion works and coordinating with teams.
- Company: Leading housing provider in the UK focused on quality service.
- Benefits: Permanent, full-time role with opportunities for travel and career growth.
- Why this job: Make a real difference in customer experiences in new homes.
- Qualifications: Experience in customer-facing roles, strong communication, and IT skills.
- Other info: Based in Chipping Sodbury or Tewkesbury with travel across Gloucestershire.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider in the United Kingdom seeks a Customer Care Manager to enhance customer satisfaction in new homes. This permanent, full-time position requires managing post-completion works, coordinating with various teams, and ensuring quality service.
Ideal candidates should have:
- Experience in customer-facing roles within housebuilding
- Strong communication skills
- Good IT proficiency
The role is based in Chipping Sodbury or Tewkesbury with required travel across Gloucestershire.
New Homes Customer Care Manager - Post-Completion Lead employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Customer Care Manager - Post-Completion Lead
✨Tip Number 1
Network like a pro! Reach out to people in the housing industry, especially those who work in customer care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and post-completion processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your IT skills! Be ready to discuss how you've used technology to enhance customer satisfaction in previous roles. This will demonstrate your ability to adapt and thrive in a modern workplace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace New Homes Customer Care Manager - Post-Completion Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially within housebuilding. We want to see how your skills align with enhancing customer satisfaction in new homes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Manager role and how you can contribute to our mission of delivering quality service.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it's through clear language or structured formatting, we want to see your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you understand the ins and outs of customer care in the housing sector. Brush up on your knowledge about post-completion processes and how they impact customer satisfaction. This will show that you're not just interested in the role, but that you genuinely care about enhancing the customer experience.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've effectively communicated with customers or teams. Think about times when you resolved issues or improved service – these stories will highlight your skills and fit for the position.
✨Get Familiar with IT Tools
As good IT proficiency is a must, make sure you're comfortable with any relevant software or tools used in customer care and housebuilding. If you know what systems the company uses, mention your experience with similar tools to demonstrate your adaptability.
✨Plan Your Travel Logistics
Since the role requires travel across Gloucestershire, be prepared to discuss how you’ll manage this aspect. Show that you’re organised by having a plan for how you’ll handle travel and time management, which will reflect your commitment to the role and your ability to coordinate effectively.
