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- Tasks: Support customers in managing their homes and build positive community relationships.
- Company: Bromford, a growing organisation dedicated to making a positive impact.
- Benefits: Full-time hours with flexible working options and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Join a supportive team and enjoy a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Contract: Fixed-Term until March 2026
Hours: Full-time, 37.5 per week (Monday-Friday)
Workstyle: Roaming – a mix of working from home and office
Closing Date: Sunday 19 October 2025
Are you passionate about helping people and skilled in guiding customers to better manage their homes? Are you looking to enhance your career within Bromford? If so, we invite you to apply for this rewarding opportunity. We are eager to hear from dedicated individuals who are ready to make a positive impact.
About the Role
This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you\\\’ll independently manage a patch of around two hundred homes including, new build homes, and some older, more traditional properties. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities
Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You\\\’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers\\\’ lives.
Working closely with our maintenance and lettings teams, you\\\’ll effectively allocate empty homes and manage customers\\\’ expectations regarding repairs, as well as escalate property maintenance issues. Additionally, you will work closely with Place team leaders and attend Place team meetings to ensure cohesive and comprehensive support for our customers.
What We\\\’re Looking For
To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is subject to an enhanced DBS check. You\\\’ll manage a patch of homes in the Tamworth and nearby areas. Regular home working is available.
Qualifications
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
If you\\\’re ready to make a difference and grow your career with us, apply today!
The closing date is Sunday 19 October.
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Neighbourhood Coach - Tamworth, Staffordshire employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Tamworth, Staffordshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, especially those connected to Bromford. A friendly chat can lead to insider info about the role and even a potential referral.
✨Tip Number 2
Prepare for the interview by researching Bromford's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in making a positive impact in the community.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer care and conflict resolution. We want to see how you handle tough situations with empathy and professionalism.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re truly keen on the role.
We think you need these skills to ace Neighbourhood Coach - Tamworth, Staffordshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how much you care about making a positive impact in the community and supporting our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles, especially in housing management. We’re looking for those who can demonstrate their skills in managing a busy workload and building relationships.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to know the real you. Share your journey and what drives you to apply for the Neighbourhood Coach role with us.
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Before the interview, make sure you understand Bromford's mission and values. Familiarise yourself with their approach to housing management and customer care. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a neighbourhood coach, you'll be working closely with customers and the community. Prepare examples of how you've successfully built relationships or handled difficult conversations in the past. Highlight your empathy and resilience, as these are key traits for this role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing anti-social behaviour or supporting vulnerable customers. Think through potential scenarios beforehand and outline your approach, demonstrating your problem-solving skills and customer-focused mindset.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the team. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you. Consider asking about the challenges the neighbourhood coach faces or how success is measured in the role.