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- Tasks: Manage a patch of homes, ensuring they are well-maintained and supporting vulnerable customers.
- Company: Bromford, a growing organisation focused on community impact.
- Benefits: Flexible workstyle, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Work from home options available; full driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Operational base: Cheltenham (Permanent) or Winchcombe (12-month fixed-term)
Contract: Full-time, Permanent (Cheltenham) or 12-month Fixed Term contract (Winchcombe)
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming – a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 9 November 2025
About the Role
This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities
Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers\’ lives.
Working closely with our maintenance and lettings teams, you’ll effectively allocate empty homes and manage customers’ expectations regarding repairs, as well as escalate property maintenance issues.
What We’re Looking For
To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is available to work in either the Cheltenham or Winchcombe and surrounding areas (GL54 5HN), and is subject to an enhanced DBS check. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
If you’re ready to make a difference and grow your career with us, apply today!
The closing date is Sunday 9 November 2025. Interviews will be taking place week commencing 17 November, at our Shannon Way office, Tewkesbury.
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Neighbourhood Coach - Gloucestershire employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Gloucestershire
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, especially those who work at Bromford. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Bromford's values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Practice your communication skills! As a neighbourhood coach, you'll need to handle tough conversations with empathy. Role-play with a friend to get comfortable discussing sensitive topics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Bromford.
We think you need these skills to ace Neighbourhood Coach - Gloucestershire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Coach role. Highlight your experience in customer-facing roles and any relevant housing management experience. We want to see how you can bring your unique skills to our team!
Show Your Passion: Let your enthusiasm for helping people shine through in your application. We’re looking for someone who genuinely cares about making a difference in the community, so share examples of how you've positively impacted others in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Coach position. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford
✨Know Your Patch
Before the interview, take some time to research the specific areas you'll be managing. Familiarise yourself with the local community, the types of properties, and any recent developments. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your People Skills
As a neighbourhood coach, building relationships is key. Prepare examples from your past experiences where you've successfully managed difficult conversations or supported vulnerable customers. Highlight your empathy and resilience, as these traits are crucial for this role.
✨Understand the Responsibilities
Make sure you fully grasp the day-to-day tasks involved in the role, such as tenancy sign-ups and addressing anti-social behaviour. Be ready to discuss how you would handle these situations, demonstrating your proactive approach and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!