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- Tasks: Manage a patch of homes, ensuring they are well-maintained and supporting vulnerable customers.
- Company: Bromford is a leading housing association providing affordable homes for over 112,000 customers.
- Benefits: Enjoy flexible working, private medical cover, and a strong focus on work-life balance.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: This full-time role offers regular home working and requires a driving licence.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you will independently manage a patch of around two hundred homes in the Cadbury Heath patch including new build homes, flats, and some older more traditional properties. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities:
- Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary.
- You will have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.
- Working closely with our maintenance and lettings teams, you will effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalate property maintenance issues.
What We’re Looking For:
- To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload.
- Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is full-time, permanent and subject to an enhanced DBS check. You will manage a patch of homes in the Cadbury Heath and surrounding areas. Regular home working is available.
You Will Be Someone Who:
- Has experience working in a customer facing role, ideally within housing management.
- Strives to achieve performance targets, maximising customer satisfaction.
- Is tenacious and resilient – who does what it takes to achieve the right outcome.
- Sees the best in people and has the capacity to coach.
- Has a reputation for first-rate influencing, negotiating and relationship building skills.
- Will be a great ambassador for Bromford.
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
If you’re ready to make a difference and grow your career with us, apply today! The closing date is Tuesday 17 June 2025. Interviews will be taking place at our Riverside Court office, Chipping Sodbury.
About Us:
We are a housing association that owns and provides over 47,000 homes for people who can’t access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It’s a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement:
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Benefits:
- Flexible benefits
- Learning and development
- Private medical cover
- Work-life balance
- Pay and financial wellbeing
- Health and wellbeing
Neighbourhood Coach employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach
✨Tip Number 1
Familiarise yourself with Bromford's mission and values. Understanding their commitment to providing safe and affordable homes will help you align your responses during interviews, showcasing your passion for making a difference in the community.
✨Tip Number 2
Network with current or former employees of Bromford. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Neighbourhood Coach role.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your resilience and ability to handle difficult conversations. This role requires strong communication skills, so being ready to discuss real-life scenarios will set you apart.
✨Tip Number 4
Research the Cadbury Heath area and its community dynamics. Showing that you understand the local context and challenges will highlight your commitment to building positive relationships and effectively managing your patch.
We think you need these skills to ace Neighbourhood Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Neighbourhood Coach position. Highlight your relevant experience in housing management or customer-facing roles.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills, resilience, and any experience you have in managing a varied workload.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to build relationships within the community. Use specific examples from your past experiences to demonstrate how you meet the job criteria.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bromford
✨Show Your Passion for Community
As a Neighbourhood Coach, it's crucial to demonstrate your genuine care for the community and its residents. Share examples of how you've positively impacted people's lives in previous roles, highlighting your commitment to building relationships and supporting vulnerable customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations, such as anti-social behaviour or safeguarding issues. Prepare specific examples from your past experiences that showcase your resilience and empathy in challenging circumstances.
✨Understand Bromford's Values
Familiarise yourself with Bromford's mission and values, particularly their commitment to providing safe and affordable homes. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of making a meaningful impact on customers' lives.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing your approach to coaching and guiding customers. Highlight any experience you have in negotiating or influencing others, as these skills will be vital in your day-to-day responsibilities.