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- Tasks: Guide customers in managing their homes and build community relationships.
- Company: Join Bromford, a company recognised as a Great Place to Work.
- Benefits: Enjoy remote work options and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing your coaching skills.
- Qualifications: Experience in customer-facing roles, ideally in housing management, is essential.
- Other info: This is a permanent, full-time role with travel required in the Birmingham area.
If you are passionate about helping people and have the skills to guide customers to better manage their homes, and you would like to work for an organisation voted as a Great Place to Work - we want you at Bromford.
As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.
This role is permanent, full time and subject to an enhanced DBS check. You’ll manage a patch around the Birmingham (B31) area with travel to and from surrounding areas required. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
The closing date is Tuesday 23 April with interviews taking place Monday 5 May 2025 in Wolverhampton.
Neighbourhood Coach employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach
✨Tip Number 1
Familiarise yourself with the local community in Birmingham (B31) and surrounding areas. Understanding the demographics, challenges, and resources available will help you connect better with residents and demonstrate your commitment to improving their lives.
✨Tip Number 2
Brush up on your conflict resolution skills. As a neighbourhood coach, you'll likely face challenging situations, so being prepared to handle difficult conversations with empathy and professionalism will set you apart from other candidates.
✨Tip Number 3
Network with professionals in housing management or related fields. Attend local events or join online forums to build relationships and gain insights into best practices that can enhance your approach as a neighbourhood coach.
✨Tip Number 4
Showcase your resilience and self-starter attitude during any interactions with us. Whether it's through informal chats or networking events, demonstrating your proactive nature and ability to manage a varied workload will resonate well with our team.
We think you need these skills to ace Neighbourhood Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Neighbourhood Coach position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer-facing roles, particularly in housing management. Use bullet points to make it easy to read and focus on achievements that demonstrate your resilience and relationship-building skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your understanding of the role's challenges. Provide specific examples of how you've successfully managed similar responsibilities in the past, showcasing your coaching abilities and customer satisfaction focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Neighbourhood Coach role.
How to prepare for a job interview at Bromford
✨Show Your Passion for Helping Others
As a Neighbourhood Coach, your passion for helping people is crucial. Be prepared to share specific examples of how you've positively impacted others in previous roles, especially in customer-facing positions.
✨Demonstrate Resilience and Tenacity
This role requires someone who can handle a busy workload and difficult conversations. Think of situations where you faced challenges and how you overcame them. Highlight your ability to stay calm and focused under pressure.
✨Highlight Your Communication Skills
Effective communication is key in this position. Prepare to discuss how you've built relationships with customers and colleagues in the past. Use examples that showcase your influencing and negotiating skills.
✨Familiarise Yourself with Local Issues
Since you'll be managing a patch in Birmingham, it's beneficial to understand local community issues. Research the area and be ready to discuss how you would approach community engagement and support for residents.
