Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a patch of homes, ensuring maintenance and supporting customers.
- Company: Bromford is expanding its property management and making a positive community impact.
- Benefits: Full-time, permanent role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing management and customer-facing roles is essential.
- Other info: Apply by 24 August; interviews on 3 and 9 September.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Operational patch: Cannock and Burntwood
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility – a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
Closing Date: Thursday 5 February 2026
Date of Interview: Thursday 12 February – in Lichfield
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.
As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Previous housing management experience would be an advantage and will help you quickly build confidence in managing these responsibilities.
Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
To be successful, you will need to be someone who genuinely cares about people – but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required. Regular home working is available.
You Will Be Someone Who
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us?
By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
The closing date is Thursday 5 February 2026 with interviews taking place at our Lichfield office.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
#J-18808-Ljbffr
Neighbourhood Coach employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach
✨Tip Number 1
Familiarise yourself with the local community in Kings Norton and surrounding areas. Understanding the demographics, challenges, and needs of the residents will help you demonstrate your commitment to making a positive impact during interviews.
✨Tip Number 2
Network with professionals in housing management or community services. Attend local events or join online forums to connect with others in the field, as they may provide insights or even referrals that could enhance your application.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your past experiences in customer-facing roles. Think about specific examples where you've successfully managed challenging situations or built strong relationships with clients.
✨Tip Number 4
Showcase your coaching abilities by thinking of ways you can support vulnerable customers. Be ready to discuss strategies you've used in the past to empower individuals and improve their living situations, as this aligns closely with the role's responsibilities.
We think you need these skills to ace Neighbourhood Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Coach position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your housing management experience and any customer-facing roles you've held. Use specific examples to demonstrate your skills in managing relationships, resolving issues, and achieving performance targets.
Showcase Your Skills: Make sure to showcase your communication skills, resilience, and ability to handle challenging conversations. Provide examples of how you've successfully coached or influenced others in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bromford
✨Show Your Passion for Helping Others
As a Neighbourhood Coach, your role revolves around making a positive impact on people's lives. Be sure to express your genuine passion for helping others during the interview. Share specific examples of how you've supported customers in the past and how you plan to continue doing so.
✨Demonstrate Your Housing Management Experience
Highlight your relevant experience in housing management or similar roles. Prepare to discuss specific situations where you've successfully managed tenancies, addressed anti-social behaviour, or navigated challenging conversations with empathy and professionalism.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to build relationships and influence others. You might want to prepare a few anecdotes that illustrate your strong communication skills, especially in difficult situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think about potential challenges you might face as a Neighbourhood Coach and how you would handle them. This will demonstrate your proactive approach and readiness for the role.
