At a Glance
- Tasks: Support customers with income management and tenancy sustainment while tackling financial challenges.
- Company: Bromford, a mission-driven organisation focused on enabling thriving homes.
- Benefits: Flexible workstyle, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a mix of homeworking, office visits, and customer interactions.
- Why this job: Make a real difference in people's lives by helping them manage their finances effectively.
- Qualifications: Experience in income recovery and knowledge of housing law and benefits.
The predicted salary is between 30000 - 36000 £ per year.
Contract: Permanent, Full-time
Workstyle: Roaming - a mix of homeworking, office, and customer home visits
Operational base: Birmingham, Solihull, Wolverhampton & Staffordshire
Closing date: Sunday 9 August 2026
Are you an experienced income specialist ready to hit the ground running? We're looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you're confident in your knowledge of housing law, benefits, and court processes - and you're passionate about making a difference - this could be the role for you.
At Bromford, we believe in homes that enable people to thrive. As an income management officer, you'll be a key part of that mission - supporting customers to manage their rent, maximise their income, and stay securely housed.
What you'll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we're looking for:
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who's target-driven but always customer-focused
- A self-starter who thrives in a fast-paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Closing Date: Sunday 9 August 2026. Interviews will take place week commencing 17 August at our office in Wolverhampton.
Please note: Depending on the volume of applications we receive, we may close this advert earlier than the stated closing date.
Income Management Advisor - Wolverhampton in London employer: Bromford
Join a forward-thinking organisation in Tewkesbury or Chipping Sodbury, where as a Construction Contracts Manager, you will play a pivotal role in delivering high-quality homes that enhance the lives of customers. With a strong focus on employee growth, flexible working arrangements, and a culture that prioritises safety and quality, this company offers an environment where your contributions are valued and rewarded. Enjoy competitive benefits, including performance-related pay, generous holiday allowances, and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Advisor - Wolverhampton in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bromford.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bromford!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bromford, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bromford or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income Management Advisor - Wolverhampton in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bromford:Before hitting send, make sure to tailor your application specifically to Bromford! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bromford
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
