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- Tasks: Lead customer care for new homes, ensuring satisfaction and support throughout the process.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Why this job: Make a real difference in customers' lives by enhancing their home experience.
- Qualifications: Experience in customer-facing roles, strong communication skills, and a driving licence.
- Other info: Regular travel across Gloucestershire and South Gloucestershire required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer care manager (new homes) to join Bromford, part of Bromford Flagship, reporting to the head of construction. Bromford is a leading housing provider delivering community-focused services across the Midlands and South West, backed by the scale and ambition of the Bromford Flagship group. This role focuses on putting customers first and ensuring they feel supported and satisfied in their new homes.
You’ll manage post-completion remedial works, coordinating customer visits and taking ownership of the end-to-end customer experience. Working closely with construction and wider internal teams, you’ll keep customers informed, agree clear timescales and support site visits, quality checks, final sign-offs and, where needed, home tours and handovers.
You’ll also manage contractor performance, costs and service levels, attend NHBC resolutions, and share learning across teams. Alongside this, you’ll produce regular updates and reports, attend customer care and project meetings, and maintain a strong understanding of relevant legislation and best practice.
This is a permanent, full-time role, based from either of our offices in Chipping Sodbury or Tewkesbury with regular travel across Gloucestershire and South Gloucestershire required.
You will have:
- Previous customer-facing experience within a post-sales housebuilding environment
- Strong communication skills and confidence working with contractors and site teams
- A housebuilding background and technical knowledge (desirable)
- A CSCS card (desirable)
- A full driving licence
- Good IT skills with a working knowledge of Microsoft Word, Excel and Outlook
- The ability to complete a basic DBS check
The closing date is 10 February with first-stage interviews taking place 17 February via Teams.
Customer Care Manager in London employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research Bromford and understand their values and projects. Tailor your answers to show how your experience aligns with their mission of putting customers first. Confidence is key!
✨Tip Number 3
Showcase your skills! If you have any relevant certifications or training, make sure to highlight them during interviews. This could include your CSCS card or any specific customer care training you've completed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Bromford team.
We think you need these skills to ace Customer Care Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience and any relevant skills that match the job description. We want to see how your background fits with our focus on putting customers first!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care in the housebuilding sector and how you can contribute to Bromford's mission. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves working closely with contractors and site teams, make sure to highlight your strong communication skills in your application. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford
✨Know Your Customer Care Basics
Make sure you brush up on customer care principles, especially in the context of housebuilding. Understand how to manage post-completion works and what makes a great customer experience. This will show that you’re not just familiar with the role but genuinely passionate about putting customers first.
✨Showcase Your Communication Skills
Since this role involves working closely with contractors and site teams, be prepared to demonstrate your strong communication skills. Think of examples where you've effectively coordinated with different teams or resolved customer issues. This will highlight your ability to keep everyone informed and satisfied.
✨Familiarise Yourself with Relevant Legislation
Take some time to research the relevant legislation and best practices in the housing sector. Being knowledgeable about these aspects will not only impress your interviewers but also show that you’re serious about compliance and quality in customer care.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing contractor performance or dealing with customer complaints. Prepare by thinking through potential scenarios and your approach to resolving them. This will help you articulate your problem-solving skills during the interview.
