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- Tasks: Lead a dynamic team to let homes and enhance customer experiences.
- Company: Join Bromford, a top housing provider focused on community services across England.
- Benefits: Enjoy a mix of remote work and office life, plus a supportive culture.
- Why this job: Make a real impact in people's lives while fostering a positive team environment.
- Qualifications: Experience in lettings or housing leadership is essential; relevant qualifications preferred.
- Other info: Apply by 26 August 2025; early applications encouraged due to high interest.
Contract Type: Permanent, 37.5 hours per week (Monday-Friday)
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Workstyle: Roaming (a mix of working from home and office)
Driving licence and access to a vehicle required
Closing Date: Tuesday 26 August 2025 (please apply early – we may close applications sooner if interest is high)
At Bromford, we believe everyone deserves a home that’s safe, secure, and warm—a springboard to a better future, not a barrier. As a Lettings Team Leader, you’ll play a key role in making that vision a reality.
You’ll lead a high-performing team responsible for letting homes across a locality of around 11,000 properties. With over 3,000 homes let each year—and 15,000 more planned over the next decade—this is a fast-paced, purpose-driven role where your leadership will directly impact lives.
What you’ll be doing:
* Leading and motivating a team of Lettings colleagues to deliver a brilliant customer experience.
* Ensuring homes are let efficiently, compliantly, and in line with policy and regulation.
* Managing sensitive allocations, including safeguarding and MAPPA referrals.
* Driving performance, setting clear targets, and reporting on KPIs.
* Collaborating with internal teams and external partners to resolve issues and improve services.
* Supporting change delivery and leading on lettings-related projects.
* Promoting a positive, inclusive culture that reflects our DNA.
What you’ll bring:
* Experience leading a lettings or housing team in a fast-paced environment.
* A strong understanding of social housing allocations, legislation, and safeguarding.
* A confident communicator and negotiator, with a customer-first mindset.
* A natural coach and motivator who brings out the best in others.
* Resilience, emotional intelligence, and a proactive, can-do attitude.
* Ideally a relevant housing qualification (e.g. CIH), or equivalent.
Why Bromford?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Join us to help create communities where people can put down roots, feel secure, and thrive.
Ready to lead with purpose?
Please apply by Tuesday 26 August and help shape the future of housing.
Please apply early – we may close applications sooner if interest is high
Lettings Team Leader employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in social housing. Understanding the current landscape will not only help you in interviews but also demonstrate your commitment to the role and the sector.
✨Tip Number 2
Network with professionals in the lettings and housing industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within Bromford.
✨Tip Number 3
Prepare to discuss your leadership style and how you've motivated teams in the past. Be ready with specific examples that showcase your ability to drive performance and foster a positive team culture.
✨Tip Number 4
Research Bromford's values and mission. Tailor your conversations during interviews to reflect how your personal values align with theirs, especially regarding community-focused services and inclusivity.
We think you need these skills to ace Lettings Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lettings Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in leading lettings or housing teams. Provide specific examples of how you've motivated teams and improved customer experiences in previous roles.
Showcase Your Skills: Demonstrate your understanding of social housing allocations and legislation in your application. Highlight your communication and negotiation skills, as well as your ability to manage sensitive situations effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the mission of Bromford. Explain why you are a good fit for the team and how your values align with their commitment to creating safe and secure homes.
How to prepare for a job interview at Bromford
✨Show Your Leadership Skills
As a Lettings Team Leader, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to deliver excellent customer experiences.
✨Understand the Regulations
Familiarise yourself with social housing allocations, legislation, and safeguarding practices. Be ready to discuss how you ensure compliance and efficiency in lettings, as this will demonstrate your expertise in the field.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing sensitive topics like allocations and safeguarding. This will show that you can handle difficult conversations with ease.
✨Emphasise Your Customer-First Mindset
Bromford values a customer-first approach. Prepare to share specific instances where you've prioritised customer needs and how that has positively impacted your team's performance and service delivery.
