At a Glance
- Tasks: Engage with customers, gather feedback, and improve services through insightful communication.
- Company: Bromford is dedicated to making a positive impact on colleagues and customers alike.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for personal growth.
- Other info: This is a 12-month fixed-term role with the option to work from various locations.
- Why this job: Make a real difference while developing your skills in a dynamic team culture.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service are essential.
The predicted salary is between 28800 - 48000 £ per year.
About Us: At Bromford, we believe in making a real difference in the lives of our colleagues and customers. We are passionate about delivering excellent customer service and creating a positive impact. Our team thrives on being bold, honest, and brilliant, and we are looking for someone who shares these values to join us as an Insight Advisor.
Job Purpose: As an Insight Advisor, you will play a key role in communicating with our customers, gathering valuable feedback to help us improve our services. Your insights will support our mission to help our colleagues and customers thrive.
Responsibilities: To be successful, you’ll need to be someone who genuinely cares about people. This is not your typical office or administrator job; if you enjoy interacting with a wide range of people on the phone, and if you are motivated enough to make calls proactively to engage with customers, this is the ideal role for you. You’ll spend the majority of your time talking with customers on the phone and collecting feedback via email and text surveys about our services. You will be our technical expert on our insight and feedback system, building and maintaining surveys to ensure feedback data is accurate and robust.
You’ll be targeted in this role by the amount of quality calls you complete every day, so you must be able to manage your workload effectively whilst juggling multiple priorities. You must be self-motivated and have a proactive approach to making outbound calls. Additionally, you will maintain and respond to emails in the insight team inbox and archive old feedback data in line with legislation. You will support colleagues with onboarding and training on the feedback system, conduct additional feedback research, and ensure timely delivery. You will also update and maintain the feedback area on our hub and website and continuously seek ways to improve our services.
Experience and Skills:
- Excellent communication skills, both on the telephone and in writing, via email.
- Ability to work efficiently in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Team player with a positive attitude.
- Proficiency in updating online systems and entering data accurately.
- Passion for delivering excellent customer service.
What We Offer:
- A 12-month fixed-term contract working 37.5 hours per week.
- Flexible hours available, including evenings and weekends, to accommodate census requirements.
- You can be based from any of our main offices in Lichfield (WS13 6WA), Wolverhampton (WV10 6TB), Chipping Sodbury (BS37 6JX) or Tewkesbury (GL20 8ND).
- A supportive and collaborative work environment.
- Opportunities for personal and professional growth.
- The chance to make a real difference in the lives of our customers.
Join Us: If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you. Apply now to join our team and help us create a brighter future for our customers and colleagues.
How to Apply: The closing date for applications is Monday 19 May 2025 with interviews taking place at our office in Wolverhampton. This advert is subject to an early closing, depending on application volume. Therefore, we encourage you to make an early application!
If you have previous experience as a feedback advisor, feedback analyst, complaints advisor, customer care advisor, customer service advisor, or something else similar, it would be great to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Advisor
✨Tip Number 1
Familiarise yourself with Bromford's values and mission. When you engage with them during the interview, demonstrate how your personal values align with their commitment to excellent customer service and making a positive impact.
✨Tip Number 2
Prepare to discuss your experience in customer interaction. Since the role involves proactive communication with customers, think of specific examples where you've successfully gathered feedback or resolved issues over the phone.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple priorities. Given that the role requires juggling calls and emails, be ready to explain your strategies for staying organised and efficient in a fast-paced environment.
✨Tip Number 4
Highlight any experience you have with feedback systems or data management. As the Insight Advisor will be responsible for maintaining surveys and ensuring data accuracy, mentioning relevant technical skills can set you apart from other candidates.
We think you need these skills to ace Insight Advisor
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and skills required for the Insight Advisor position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Communication Skills:Since excellent communication is key for this role, ensure your CV and cover letter reflect your strong verbal and written communication abilities. Provide examples of how you've successfully engaged with customers in the past.
Highlight Relevant Experience:If you have previous experience as a feedback advisor or in customer service roles, make sure to emphasise this in your application. Use specific examples to demonstrate your ability to gather insights and improve services.
Personalise Your Application:Address your application to the hiring team at Bromford and express your passion for customer service. Mention why you resonate with their values of being bold, honest, and brilliant, and how you can contribute to their mission.
How to prepare for a job interview at Bromford
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Your Communication Skills
Since the role involves a lot of phone interaction, practice articulating your thoughts clearly. You might want to prepare for common questions and rehearse your responses to ensure you sound confident and engaging.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple priorities effectively. Provide examples of how you've successfully handled a busy workload in the past, especially in fast-paced environments.
✨Prepare for Technical Questions
As you'll be the technical expert on the feedback system, brush up on any relevant software or tools mentioned in the job description. Be prepared to discuss how you would approach building and maintaining surveys.
