At a Glance
- Tasks: Manage independent living schemes and support customers in a thriving community.
- Company: A caring organisation focused on enhancing lives in South Gloucestershire.
- Benefits: Flexible working, generous holiday, and a £500 annual benefits allowance.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer-focused, organised, and tech-savvy with a full driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Winterbourne (BS36 1JE), Alveston and Olveston - Occasionally wider South Gloucestershire area
Contract Type: 12-months Fixed-term
Hours: Full-time, 37.5 per week, Monday-Friday
Additional information: An enhanced DBS and Adults Barred List is required for this role (provided by us). A full driving licence is essential.
Closing Date: Sunday 26 July 2026
About the Role
As an Independent Living Scheme Officer, you’ll take the lead in managing our independent living schemes in Winterbourne, Alveston and Olveston. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement – you’ll be at the heart of a thriving community. You’ll also support the management of customer escalations, coordinate communal repairs, and play a role in our Place-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.
What You’ll Be Doing
- Day-to-day management of 9 Independent Living Schemes, managing your own workload
- Working with other teams to ensure that communal areas and facilities are in good order
- Welcoming new customers and conducting annual Independent Living Reviews
- Having monthly contact with all customers
- Facilitating quarterly customer meetings
- Report and manage any Health and Safety issues on the schemes
- Keep accurate records, using Housing Management systems and spreadsheets
- Promote wellbeing and reduce social isolation through activities
- Ensure safeguarding procedures are followed
- Maintain accurate records and contribute to a positive team culture.
About You
- Customer-focused with a passion for delivering excellent service
- Empathetic and resilient, able to handle challenging situations with care
- Organised and proactive, capable of working independently
- Tech-savvy, with experience using Microsoft Office and housing systems
- Knowledgeable in safeguarding, equality & diversity, and health & safety
- A full, clean driving licence is essential. There will be occasional travel across South Gloucestershire to cover other schemes and to travel to our regional offices for training.
What We Offer
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
Independent Living Scheme Officer employer: Bromford
Join a forward-thinking organisation in Tewkesbury or Chipping Sodbury, where as a Construction Contracts Manager, you will play a pivotal role in delivering high-quality homes that enhance the lives of customers. With a strong focus on employee growth, flexible working arrangements, and a culture that prioritises safety and quality, this company offers an environment where your contributions are valued and rewarded. Enjoy competitive benefits, including performance-related pay, generous holiday allowances, and a commitment to your professional development.
