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- Tasks: Manage customer accounts and provide guidance on income collection.
- Company: Join Bromford, a friendly team dedicated to improving lives through excellent customer service.
- Benefits: Enjoy a roaming workstyle and the chance to make a real difference in people's lives.
- Why this job: This role offers a unique opportunity to impact customers' lives positively while developing your skills.
- Qualifications: Experience in housing and income management is essential; strong communication and problem-solving skills are a must.
- Other info: Apply by 20 April; interviews will be held in Chipping Sodbury.
Contract: Permanent
Location: Filton, Bristol, BS34
Workstyle: Roaming
Application Closing Date: Sunday 20 April (We may close the advert early depending on application volume)
If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.
Key Responsibilities:- Accounts Management: Manage a patch of customer accounts, working to achieve positive outcomes.
- Customer Services: Provide support and guidance to customers on all aspects of income collection.
- Income Recovery: Lead efforts to recover income, ensuring targets are met.
- Analysis: Monitor income collection and perform data analysis to improve financial outcomes.
- Experience in Housing (Essential) in an Income Related Role: Proven track record in income management within the housing sector.
- Good Communication Skills: Ability to communicate effectively with customers and stakeholders.
- Target Driven: Strong focus on achieving performance targets and driving results.
- Self-Motivated and Problem-Solving Skills: Ability to work independently and resolve issues efficiently.
If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.
The closing date for applications is Sunday, 20 April. Interviews will take place at our office in Chipping Sodbury.
Don't miss out on this exciting opportunity—apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.
Housing Income Officer employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer
✨Tip Number 1
Familiarise yourself with the housing sector, particularly income management. Understanding the challenges and regulations in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Prepare examples of how you've successfully managed customer accounts or resolved issues in previous roles. Being able to share specific instances will demonstrate your problem-solving skills and customer service experience.
✨Tip Number 3
Research Bromford's values and mission. Showing that you align with their commitment to improving customers' lives can set you apart from other candidates and highlight your passion for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Housing Income Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Housing Income Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Targeted CV: Ensure your CV is tailored specifically for this role. Emphasise your experience in housing and income management, as well as your communication skills and ability to meet targets. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to helping customers manage their homes. Provide specific examples of how you've successfully managed accounts or improved financial outcomes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bromford
✨Showcase Your Housing Experience
Make sure to highlight your previous experience in housing and income-related roles. Be prepared to discuss specific examples of how you've successfully managed accounts and achieved positive outcomes.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with customers and stakeholders, practice articulating your thoughts clearly. Consider preparing examples of how you've built relationships and provided guidance in past roles.
✨Emphasise Your Target-Driven Mindset
Prepare to discuss how you have met or exceeded performance targets in previous positions. Share specific metrics or achievements that demonstrate your ability to drive results and recover income effectively.
✨Problem-Solving Scenarios
Think of instances where you've had to resolve issues independently. Be ready to explain your thought process and the steps you took to overcome challenges, showcasing your self-motivation and problem-solving skills.
